Duty Manager
About this role
Duty Manager – Cranbrook, Kent
Company: Supportive Bridge Staffing Agency
Location: The Weald Sport Centre, Cranbrook, TN17 2PN
Salary: £28,991.50 per annum plus excellent benefits
Job Type: Full-Time, Permanent (40 hours per week; 3-week rota working 5 over 7 days, including early and late shifts as well as weekends)
Job ID: 312414
Make a positive difference every day
Supportive Bridge Staffing Agency is proud to partner with leading community leisure trusts to connect passionate management professionals with rewarding career opportunities. We are currently recruiting an enthusiastic and hands-on Duty Manager to join the team at The Weald Sport Centre on behalf of Leisure Solutions Community Trust (LSCT).
In this vital role, you will lead the day-to-day operations of the centre, helping to create a safe, clean, friendly, and welcoming environment where the local community can enjoy active, healthy lifestyles. Your leadership will directly support visitor wellbeing, team development, and commercial success.
What You’ll Do
As a Duty Manager, your responsibilities will include:
Health, Safety & Compliance: Lead on health and safety compliance, maintain safe working systems, and take charge during incidents and emergencies.
Operational Leadership: Oversee daily activities, including opening/closing the facility, managing rotas, and ensuring programmes run smoothly.
Commercial Performance: Drive sales activity, member retention, and exceptional customer service standards.
Team Coaching: Lead, coach, and develop colleagues to ensure consistent high performance and growth across the team.
Facility Standards: Proactively monitor the centre to maintain high standards of cleanliness, safety, and presentation while supporting lifeguarding duties as required.
What We Are Looking For
Experience: Proven experience in leisure, hospitality, or retail management, ideally with a lifeguard background and previous supervisory experience.
Core Skills: Strong understanding of health and safety practices, commercial awareness, and excellent organisational and interpersonal abilities.
Qualifications: A confident swimmer with a valid National Pool Lifeguard Qualification (NPLQ) and National Pool Plant Operators certificate (or training can be provided).
Attitude: A proactive, hands-on approach with a genuine passion for delivering exceptional customer service.
Vetting and Checks
An Enhanced DBS check is required for this role (covering spent and unspent convictions, cautions, and relevant police information in accordance with safeguarding requirements). Candidates will also complete an Occupational Health Questionnaire to ensure appropriate support is provided.
What We Offer
Competitive Pay: £28,991.50 per annum plus excellent benefits.
Perks & Membership: Free gym membership for you and your immediate family, plus free swimming lessons and holiday clubs for one child (50% off for additional children).
Leave & Pension: 21 days’ holiday plus bank holidays, and a 6% employer-matched pension contribution.
Training Support: Free safeguarding training, DBS checks, and ongoing professional development opportunities.
Health & Wellbeing: Employee Assistance Programme, Wisdom wellbeing app, and personal trainer discounts.
Retail Discounts: Savings across around 1,000 major retailers, from food and clothing to entertainment, travel, and gym equipment.