Patient Administration Lead

Patient Administration Lead

Provided by Supportive Bridge Staffing Agency

Overview

• Position: Patient Administration Lead (Permanent Role)

• Location: Circle Cheshire Clinic, Northwich

• Employment Type: Full-Time (37.5 hours per week, flexible shift pattern)

• Salary: Up to £32,000.00 per year (depending on level of experience, training, and qualification)

About the Role

Supportive Bridge Staffing Agency is proud to partner with the newly opened, cutting-edge Circle Cheshire Clinic in Northwich—part of Circle Health Group, Britain's leading independent healthcare provider—to recruit a proactive Patient Administration Lead for their Administration department.

This is a permanent, full-time position working 37.5 hours a week on a flexible shift pattern. In this pivotal supervisory role at our state-of-the-art facility, you will lead daily administrative operations, coordinate patient flow, and mentor a talented team to ensure world-class service standards are consistently achieved.

Key Responsibilities

• Team Leadership: Lead, coordinate, and supervise the daily activities of the patient administration team to ensure service targets and quality standards are met.

• Workforce & Task Management: Allocate daily tasks, oversee workforce planning, and maintain robust administrative cover across all hospital areas.

• Patient Journey & Flow: Ensure the smooth execution of patient bookings, admissions, discharges, and outpatient appointments while actively driving process improvements to eliminate delays and inefficiencies.

• Clinical Liaison: Work closely with clinical teams to monitor patient flow processes and guarantee accurate, timely scheduling.

• Operational Point of Contact: Serve as the primary operational contact for queries, guiding staff and escalating issues when necessary.

Candidate Requirements

• Experience: Proven administrative background within a healthcare administration or patient services role.

• Leadership Skills: Strong team coordination, supervisory, or leadership experience.

• Core Competencies: Excellent communication, interpersonal skills, strong organisation, and sharp attention to detail.

• Technical Proficiency: Highly proficient in Microsoft Office applications and patient management systems.

Salary & Benefits Package

• Competitive Pay: Starting salary of up to £32,000.00 per year based on experience, qualifications, and training.

• Leave Allowance: 25 days holiday per year plus bank holidays, increasing up to 30 days with service.

• Financial Security: Private Pension Scheme and non-contributory life insurance.

• Healthcare Benefits: Private Healthcare Scheme for treatment at Circle hospitals, covering pre-existing medical conditions, alongside Friends & Family hospital discounts.

• Family Friendly Policies: Enhanced Maternity, Paternity, and Adoption pay.

• Wellbeing & Rewards: Access to a staff engagement hub featuring nationwide discounts, extensive rewards, voluntary benefits, and dedicated wellbeing support resources.

• Career Growth: Industry-leading training, development, and professional progression opportunities.

Equal Opportunities & Values

Circle Health Group is an equal opportunity employer committed to creating a diverse workforce offering inclusive opportunities for all colleagues. They champion individuals who embody their core principles: being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative.