Housing Officer - Norwich
About this role
Housing Officer – Norwich
Company: Supportive Bridge Staffing Agency
Location: Norwich, Norfolk (Field-based across managed properties; company car provided)
Salary: £29,250.00 per annum plus excellent benefits
Job Type: Full-Time, Regular (40 hours per week; worked on a rota basis including nights and weekends, Monday – Sunday)
Job ID: 311947
Ready to impact a better future?
Supportive Bridge Staffing Agency is proud to partner with vital support services to connect compassionate professionals with meaningful community roles. We are currently recruiting a dedicated Housing Officer to join the Asylum Accommodation and Support Services Contract (AASC) team in Norwich.
In this vital role, you will help manage initial accommodation and provide essential support to individuals and families seeking asylum. By maintaining high property standards, carrying out regular inspections, and ensuring the safety and welfare of service users, your work directly contributes to a supportive, respectful environment.
What You’ll Do
As a Housing Officer, your responsibilities will include:
Property Standards: Manage and inspect accommodation (including initial accommodation and pre-dispersal checks), ensuring all properties meet contractual requirements, safety regulations, and high living standards.
Service User Support: Provide inductions for new arrivals, offer welfare support, signpost essential services, and respond to requests, issues, or complaints via AIRE Services.
Safety & Compliance: Monitor building safety, manage incidents, handle safeguarding requirements, and carry out routine checks (such as weekly fire alarm testing, daily patrols, and CCTV monitoring).
Maintenance & Administration: Complete first-fix or minor repairs where tasked, manage supplier access, handle reception/post duties, and maintain accurate reporting on visits, inspections, and daily operations.
What We Are Looking For
Experience: Strong experience working within a service environment, ideally with a background in property management, housing, or security.
Licence: A valid UK driving licence is essential (a company car will be provided for travel between sites).
Core Skills: Excellent interpersonal, communication, and conflict-management skills, with the ability to handle delicate or challenging situations calmly.
IT Literacy: Competent with IT systems including MS Word and Excel.
Desirable: Basic maintenance knowledge, safeguarding experience, or a security-related background.
What We Offer
Competitive Pay: £29,250.00 per annum with annual salary reviews.
Leave & Pension: 25 days’ annual leave plus bank holidays, and an up to 6% contributory pension scheme.
Training & Development: Access to over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring, and clear internal progression pathways.
Health & Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and 30% off at managed leisure centres.
Perks & Community: Savings across 1,000+ major retailers, a ShareSave discount scheme, a paid volunteering day, tax-free payroll giving, and employee inclusion networks.