Customer Care Executive
About this role
Customer Care Executive (Full-Time / Regular)
Location: Watton, Norfolk, IP25 6JB
Salary: £26,509.50 per annum pro-rata + excellent benefits
Job Type: Full-Time / Regular (40 hours per week — Monday to Friday, flexible shift working between 8:00 AM and 6:00 PM)
Job ID: 311192
About the Role
Supportive Bridge Staffing Agency is proud to be recruiting on behalf of our trusted environmental services partners for an enthusiastic Customer Care Executive.
Based in Watton, Norfolk, you will be at the heart of delivering responsive, high-quality support to customers within our Environmental Services team. Ensuring that all enquiries are handled with care, accuracy, and efficiency, your work directly supports residents across Breckland, North Norfolk, and King’s Lynn, ensuring vital community services run smoothly every day.
Key Responsibilities
Enquiry Management: Respond professionally to telephone and email enquiries from customers, contractors, and internal teams to ensure timely and effective resolutions.
Call Handling: Manage inbound and outbound calls from residents across Breckland, North Norfolk, and King’s Lynn.
Administrative Support: Take customer payments, raise worksheets, monitor shared team inboxes daily, and collaborate on essential administrative tasks.
Service Delivery: Maintain a performance-driven, supportive approach while keeping accurate records and meeting operational service standards.
What You’ll Need
Industry Experience: Previous experience working in a busy office, reception, or call centre environment.
Customer Focus: Strong customer service skills with the ability to handle queries professionally, patiently, and empathetically.
Communication Skills: Excellent written and verbal communication abilities.
Organizational Strengths: Good organisational skills, with a proven ability to prioritise tasks and meet deadlines in a fast-paced setting.
Digital Literacy: Strong attention to detail and confidence using Microsoft Office packages and digital systems.
Team-Oriented Mindset: A proactive, problem-solving attitude with the flexibility to adapt to changing operational needs.
What We Offer
Competitive Package: Base salary of £26,509.50 per annum (pro-rata).
Holidays: 22 days annual leave plus bank holidays (pro-rata).
Pension Scheme: Up to 6% contributory employer pension scheme.
Training & Development: Access to over 1,100 internal courses, funding for professional qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager options), mentoring, and career progression pathways.
Health & Wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, a wellbeing app, 30% off managed leisure centres, and 24/7 virtual GP access.
Perks & Community: Retail discounts across roughly 1,000 major brands, a paid volunteering day, payroll giving options, and employee inclusion networks.