Lead Administrator-DEF Academy Services

Lead Administrator – Course Administration Management (Full-Time)

Location: Defence Academy, Shrivenham, Swindon, SN6 8LA

Salary: £26,109.58 per annum + excellent benefits

Job Type: Full-Time / Regular (Permanent, 37 hours per week, Monday – Friday)

Job ID: 311114

About the Role

Supportive Bridge Staffing Agency is proud to be recruiting on behalf of our trusted defense and corporate partners for an experienced Lead Administrator.

Based within the Course Administration team at the prestigious Defence Academy in Shrivenham, you will look beyond a traditional administrative position. You will play a vital leadership role in supporting world-class education and training programmes for military personnel and government partners. By coordinating cross-functional activities, building strong stakeholder relationships, and mentoring colleagues, you will help drive improvements that make a genuine difference to national service delivery.

Key Responsibilities

• Workload & Priority Management: Manage and prioritize workloads across multiple workstreams to ensure strict deadlines and service standards are consistently met.

• Stakeholder Engagement: Build and maintain proactive, positive working relationships with customers, stakeholders, and team members, offering practical solutions and clear communication.

• Process Improvement: Identify opportunities to streamline, simplify, and standardize administrative processes to increase operational efficiency and consistency.

• Digital Innovation: Help champion smarter ways of working through automation, digital tools, and continuous improvement initiatives.

• Team Leadership & Mentoring: Support colleagues through active coaching, knowledge-sharing, collaborative working, and team mentorship.

• Problem Solving: Take full ownership of operational issues, resolve challenges effectively, and appropriately escalate risks when necessary.

What You’ll Need

• Experience: Significant administration background working within a busy, fast-paced operational environment.

• Organization & Autonomy: Highly organized with exceptional time-management skills; capable of managing multiple priorities and achieving results with minimal supervision.

• Communication Skills: An effective communicator with strong stakeholder management abilities and the confidence to provide professional challenge where required.

• Customer Focus: Dedicated to balancing customer needs alongside organizational priorities, policies, and processes.

• Mindset: Positive, adaptable, resilient, and passionate about reducing complexity and championing positive change.

• Vetting Requirement: This role requires Baseline Personnel Security Standard (BPSS) clearance, with potential requirements for formal Security Clearance (such as CTC or SC) depending on the environment.

What We Offer

• Competitive Package: A strong core salary alongside a comprehensive holiday allowance and up to 6% contributory employer pension scheme.

• Training & Career Progression: Access to over 1,100 internal courses, funding for professional qualifications and apprenticeships (over 60 options available), dedicated mentoring, and robust internal progression pathways.

• Health & Wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, a wellbeing app, 30% off at managed leisure centres, and 24/7 virtual GP access.

• Perks & Community: Discounts across roughly 1,000 major retailers, a paid volunteering day, tax-free charitable payroll giving, and active employee networks supporting inclusion, connection, and belonging.