Receptionist - Bank
About this role
Receptionist - Bank
Position Overview
Recruiting Agency: Supportive Bridge Staffing Agency
Client Partner: Avery Healthcare Group Ltd. (Birchmere Mews Care Home)
Location: Knowle, Solihull, B93 9LQ
Hourly Pay: £12.72 per hour
Contract Type: Bank / Flexible Working
Closing Date: 17 September 2026
About the Role Supportive Bridge Staffing Agency is proud to partner with Avery Healthcare Group—one of the UK's leading providers of luxury elderly care homes—to source a warm, enthusiastic, and dedicated Receptionist - Bank for Birchmere Mews Care Home in Solihull. Guided by their core vision of "creating meaningful lives together," Avery offers an award-winning, supportive environment where your professional customer service and administrative skills will ensure that residents, visitors, and staff receive a welcoming and efficient first point of contact.
Key Responsibilities
Offer professional, high-quality customer service as the first point of contact within the home, warmly greeting all visitors and guests.
Answer the telephone, respond to enquiries, redirect calls to relevant staff members, and record accurate messages.
Complete reception-related administration, maintain databases, and provide general administrative assistance as required by the General Manager.
Maintain the general tidiness and presentation of the reception area, liaising closely with the housekeeping team to uphold pristine standards.
Person Specification & Requirements
Core Skills & Qualities: Excellent verbal and written communication skills, confidence in using computers, and a positive, friendly, and welcoming attitude.
Experience: Previous exposure to problem-solving and handling client complaints professionally.
Values: Full alignment with Avery's core values of being caring, supportive, honest, respectful, and accountable.
Compliance: Enhanced Disclosure and Barring Service (DBS) check required (cost met by Avery Healthcare) alongside proof of eligibility to work in the UK.