Customer Team Member

Customer Team Member

Agency: Supportive Bridge Staffing Agency

Position: Customer Team Member (Client: Co-op)

Location: Shildon Motor Company, Dale Road Shildon, Durham, DL4 2JT

Pay Rate: £13.04 per hour

Contract Type: Permanent, Part-Time (12 hours per week + regular overtime)

Closing Date: 30-07-2026

About the Role

Are you friendly, community-focused, and looking for a flexible retail opportunity? Supportive Bridge Staffing Agency is proud to partner with Co-op to recruit a dedicated Customer Team Member for their store in Durham.

In this role, you will be the welcoming face of the store, delivering exceptional customer service on the shop floor, tills, and in our in-store bakery. Whether you are restocking shelves, guiding customers, or helping out with daily operations, you'll play a vital role in making life easier for local shoppers.

Key Responsibilities

• Deliver warm, thoughtful service and respond to customer queries.

• Assist customers on the tills, shop floor, and prepare items in our in-store bakery.

• Maintain a clean, safe, and legal store environment (stock rotation, price checks, and date/temperature controls).

• Promote Co-op Membership and support your local community.

• Work collaboratively with your store colleagues to ensure smooth daily operations.

What We Are Looking For

• Age Requirement: Must be aged 18 or over (due to early morning/late evening shift requirements or business needs).

• Flexibility & Working Pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and at least 1 weekend shift.

• People Skills: A genuine passion for helping people and delivering great customer service.

• Positive Attitude: An interest in retail, a busy store environment, and a proactive approach to teamwork (experience is not essential).

• No CV Needed: You can apply quickly and easily right from your mobile device! (Note: The application process includes two short online assessments taking 15–20 minutes).

Amazing Benefits & Perks

When working through Co-op, you will enjoy fantastic industry-leading benefits, including:

• Generous Pay: £13.04 per hour + regular overtime opportunities.

• Holiday Allowance: 31 days of holiday per year (including bank holidays, pro-rata for part-time).

• Discounts: 30% discount on all Co-op products in-store.

• Pension Scheme: Up to 10% employer pension contributions.

• Financial Flexibility: Access to Wagestream, allowing you to access a percentage of your pay as you earn it.

• Healthcare Support: 24/7 access to GP appointments, a colleague support programme, and a cycle-to-work scheme.

• Full Training: Comprehensive, paid training provided from day one with clear career development resources.