Customer Assistant

Customer Assistant – Stoke on Trent

Reference Number: 745179

Location: High Street, ST6 5EG, Stoke on Trent

Employment Type: Part-Time (25-hour contract) | Entry Level

Salary/Pay Rate: £13.45 - £14.45 per hour

About Us

At Bridge Staffing Agency, we believe that starting a new retail career should be an exciting, collaborative, and rewarding journey. We act as your dedicated personal partner, connecting enthusiastic entry-level talent with fantastic career opportunities at industry leaders like Lidl GB. Known for its collaborative, driven culture and supportive team environments, Lidl is a place where everyone pitches in to help each other out. If you are looking for an energetic role where no two shifts are the same and your hard work is genuinely valued on High Street in Stoke on Trent, we are here to support, guide, and champion your application every single step of the way.

Role Overview

As a Customer Assistant, you will keep the store moving, buzzing, and thriving. No two shifts are ever the same—one minute you're restocking shelves or efficiently processing incoming deliveries, and the next you're jumping onto the tills or keeping the shop floor pristine. You will play a hands-on part in ensuring every customer receives exceptional service, with great opportunities to develop into specialized roles like a Freshness, Non-Food, or Bakery Specialist as you grow.

Core Responsibilities:

• Customer Expertise: Act as a Lidl expert, greeting shoppers warmly and helping them with questions, queries, and requests.

• Deliveries & Merchandising: Efficiently work stock deliveries as they arrive and expertly merchandise the famous middle aisles of Non-Food products.

• Bakery & Freshness: Proactively keep the bakery topped up by baking fresh goods throughout the day.

• Store Standards: Maintain a clean, tidy, organized environment across the retail space so customers enjoy the best possible shopping experience.

What We Are Looking For

To thrive in this fast-paced role, you should bring a positive attitude and a passion for teamwork:

• Work Experience: Previous background working in a fast-paced environment where you can keep up with changing priorities.

• Customer Focus: Outstanding communication skills and a friendly manner that inspires your team and welcomes shoppers.

• Flexibility: The availability and willingness to start a shift early or finish late to accommodate store needs.

• Drive: A self-motivated approach, a smile on your face, and a true passion to make your location a success.

What You Will Receive

Lidl GB rewards your hard work with a competitive compensation package and great perks designed to support your well-being:

• Competitive Pay: £13.45 to £14.45 per hour (plus an extra £2.00 per hour for bank holidays and £3.50 per hour for night hours if worked).

• Generous Leave: 30 to 35 days of annual holiday allowance (pro rata).

• Exclusive Discounts: A 10% in-store discount across groceries and goods.

• Financial Security: A reliable contributory pension scheme.

• Family Support: Enhanced family leave options to assist you through key personal milestones.

• Long-Term Recognition: Long service awards and comprehensive, ongoing training to help you thrive and progress.