Customer Service Manager
About this role
Customer Service Manager (Scarborough)
Position Overview
Role: Customer Service Manager
Location: Scarborough, UK (YO11 3YN)
Employment Type: Permanent | Retail Stores Team Management
Hours: 40 Hours per week
Shift Patterns: 5 days over 7, including weekends and bank holidays
Compensation: Competitive salary, plus excellent benefits and bonus
Closing Date: 30 August 2026
Job Reference: 159049
About the Role
As a Supportive Bridge Staffing Agency, we are proud to partner with Morrisons to connect exceptional management talent with dynamic leadership opportunities.
Are you a high-performing leader with a passion for delivering world-class service? Morrisons is seeking a driven Customer Service Manager in Scarborough to lead, inspire, and empower store colleagues. In this pivotal management role, you will ensure customers remain at the heart of everything we do, leading by example to deliver outstanding retail standards, market-leading product availability, and an unforgettable shopping experience.
Key Responsibilities
Lead, inspire, and empower store colleagues to put the customer first and deliver exceptional service.
Actively listen and respond to customer feedback to continuously improve store standards.
Ensure market-leading availability and operational excellence across the department.
Collaborate with other store managers to build a supportive, performance-driven culture.
Manage people routines efficiently, including scheduling, performance conversations, absence management, and talent development.
Deliver targeted training to ensure team members have the confidence and skills to excel across various departments.
Plan resources thoroughly and take an active leadership role within the wider store team.
What We Are Looking For
To thrive in this management role, you will be someone who brings:
Proven experience managing a team in a fast-paced environment (retail, hospitality, service, or travel/tourism backgrounds are all welcome).
Exceptional communication skills, with the ability to share knowledge, best practices, and build stakeholder relationships.
Adaptability to change, a flexible mindset, and the ability to challenge effectively.
A strong customer-first ethos, actively listening and responding to both colleagues and customers.
Rewards & Benefits
In return for your leadership, dedication, and impact, Morrisons offers an outstanding reward package:
Competitive salary accompanied by a generous performance bonus.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from day one.
Additional 10% discount card for a friend or family member.
Competitive pension scheme and life assurance.
Private healthcare and well-being benefits, including an Aviva Digital GP and Vita Health access.
Morrisons MyPerks discounts across high street shops, cinemas, and gyms.
Generous family-friendly policies, including up to 26 weeks of maternity and adoption leave, plus fertility and neonatal leave.
Industry-leading training and career progression pathways.