Housing Officer
About this role
Job Advertisement: Housing Officer
Company Name: Support Bridge Staffing Agency
Location: Stoke, Crewe, Newcastle-under-Lyme, Stafford, and Market Drayton (AASC Region)
Salary: £29,250.00 per annum + Company Car + Excellent Benefits
Job Type: Permanent, Full-time (37.5 hours per week, Monday to Friday)
Job ID: 312661
Ready to impact a better future?
Support Bridge Staffing Agency is proud to partner with essential support services to connect compassionate professionals with meaningful community roles. We are currently recruiting a dedicated Housing Officer to join our Asylum Accommodation and Support Services Contract (AASC) team across Stoke and surrounding areas.
In this vital role, you will assist individuals through the asylum system on behalf of the Home Office, ensuring that vulnerable asylum seekers have access to the support they need alongside a high standard of safe, compliant accommodation. Your work will directly impact community wellbeing and provide trusted support to people when they need it most.
What You’ll Do
Property Standards & Inspections: Complete monthly property inspections (at a minimum) across initial accommodation (IA) to ensure they meet contractual requirements, performance targets, and property legislation.
Service User Support: Provide inductions for new service users, deliver welfare support, signpost essential services, and respond to requests and complaints raised via AIRE Services.
Safety & Safeguarding: Ensure buildings and service users remain safe and compliant in accordance with safeguarding policies, dealing with welfare checks, medical needs, and security protocols (including CCTV and fire alarm testing).
Maintenance & Repair: Manage access for suppliers and contractors, complete first-fix and minor repairs where tasked, and report any maintenance defects promptly.
Administration & Reporting: Provide accurate, timely reporting on visits, inspections, repairs, and incidents, while managing day-to-day operations like daily registers and post handling.
What We Are Looking For
Experience: Strong experience working in a service environment with demonstrable customer service and communication skills, alongside knowledge of property-related operations.
Interpersonal Skills: Strong interpersonal abilities and conflict-management skills, with a compassionate, professional approach.
Digital Literacy: IT literate with sound knowledge of Microsoft Office applications (Word, Excel, etc.).
Licence & Travel: A valid UK driving licence is strictly required for this role (a company car will be provided).
Desirable Traits: Previous maintenance knowledge, safeguarding experience in a similar setting, or a background in a security-related role.
What We Offer You
Company Car & Salary: Competitive salary of £29,250 per annum plus a provided company car.
Leave Allowance: 25 days’ annual leave plus bank holidays.
Pension Scheme: Up to 6% contributory employer pension scheme.
Training & Career Growth: Access to over 1,100 internal courses, funding for qualifications, apprenticeships, mentoring opportunities, and internal progression pathways.
Health & Wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, Simplyhealth cash plans, wellbeing app, and 30% off at managed leisure centres.
Retail & Community Benefits: Discounts across roughly 1,000 retailers, ShareSave scheme, a paid volunteering day, tax-free charitable giving through Payroll Giving, and inclusive employee networks.
Vetting and Mandatory Checks
Due to the nature of this role, standard vetting, background checks, and compliance clearances will be required as part of the recruitment process.