Online Team Leader
About this role
Online Team Leader (Malvern)
Position Overview
Role: Online Team Leader
Location: Malvern, UK (WR14 1PZ)
Employment Type: Permanent | Retail (Stores) Hourly Paid
Hours: 30 Hours per week (Variable contract sizes available)
Shift Patterns: Earliest start time is 4:00 AM, with shifts spanning between 4:00 AM and 7:00 PM. Requires approximately 50% weekend work.
Compensation: Competitive salary, plus excellent benefits
Closing Date: 02 October 2026
Job Reference: 159030
About the Role
As a Supportive Bridge Staffing Agency, we are proud to partner with Morrisons to connect talented team leaders with exciting retail and online fulfillment opportunities.
Are you good with people and a natural leader, or an ambitious customer assistant ready for your next career step? Morrisons is looking for a dedicated Online Team Leader to lead our in-store online team in Malvern. As the driving force behind the department, you will ensure our online operations run smoothly, orders are picked and delivered on time, and every customer receives outstanding service.
Key Responsibilities
Create a team that delivers outstanding, friendly, and helpful service to all our customers.
Build an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement.
Establish a supportive and performance-driven culture where achievements and contributions are consistently recognized and rewarded.
Analyse department data to identify opportunities to simplify processes, speed up workflows, and spot risks with quick solutions.
Take full responsibility for ensuring all customer orders are picked, despatched, and delivered within required timescales with a minimal number of substitutions.
Ensure all company policies, procedures, and legal obligations are strictly adhered to.
What We Are Looking For
To thrive in this role, you will bring:
Proven ability to build and maintain effective working relationships.
Experience in developing and leading teams, coaching colleagues to build competence, confidence, and high performance.
Strong operational and technical knowledge of retail online fulfillment departments.
Excellent planning, organisational, and workload management skills for yourself and direct reports.
The ability to work efficiently and accurately to strict deadlines.
Rewards & Benefits
In recognition of your hard work and leadership, Morrisons offers an extensive benefits package:
Competitive hourly pay accompanied by excellent benefits.
Six weeks holiday (including bank holidays).
15% staff discount in Morrisons supermarkets and convenience stores starting from your very first day.
Additional 10% discount card for a friend or family member.
Subsidised in-store café or shop floor ranges.
Competitive pension scheme and life assurance.
Healthcare and well-being benefits, including access to an Aviva Digital GP.
Morrisons MyPerks discounts across high street shops, cinemas, gyms, and more.
Generous family-friendly policies, including up to 26 weeks of maternity and adoption leave, plus neonatal and fertility leave.
Industry-leading training and career progression opportunities.