Customer Service Manager

Customer Service Manager Opportunity

Location: Portishead

Salary: £27,873 per year

Contract Type: Permanent, Full-Time

Shift Pattern: Flexible across days, evenings, and weekends as part of the store management team

About the Role

As a supportive bridge staffing agency, we are thrilled to partner with B&M to help you take the next step in your career as a Customer Service Manager in Portishead. In this dynamic, hands-on leadership role, you will take complete ownership of the front-end shopping experience, leading a high-energy team to ensure every shopper receives fast, friendly, and efficient service from arrival to checkout.

Key Responsibilities

• Front-End Leadership: Oversee front-end operations, ensuring queues stay moving and every customer receives stellar service.

• Customer Relations: Handle customer queries, feedback, and issues with confidence, care, and professionalism.

• Standards & KPIs: Drive high service standards, monitor customer satisfaction scores, and hit key performance indicators.

• Store Atmosphere: Cultivate a welcoming, positive environment that makes shopping enjoyable for everyone.

Requirements & Ideal Candidate Profile

• Experience: Proven track record of leading teams in fast-paced retail or customer-facing environments.

• Core Competencies: Strong background in managing cash processes accurately and efficiently.

• Customer Passion: An unwavering commitment to delivering outstanding customer experiences.

• Problem-Solving: The confidence to handle daily challenges, make quick decisions, and stay results-driven.

Why Join Through Us?

• Career Growth: Partner with one of the UK’s fastest-growing retailers (with over 780 stores and expanding) offering real opportunities for quick career advancement.

• Fantastic Benefits: Access generous discounts in B&M stores alongside exclusive savings across top hospitality brands, retailers, and more via the colleague portal.

• Inclusive Culture: Work with an equal opportunities organization dedicated to creating a diverse, supportive, and rewarding workplace.