Customer Team Member

Customer Team Member (Part-Time)

Provided by Supportive Bridge Staffing Agency on behalf of our client

Job Overview

• Job ID: 1068226

• Location: Pickaquoy Road, Kirkwall, KW15 1RR

• Salary: £13.04 per hour

• Hours: Part-time, 20 hours per week + regular overtime (Permanent contract)

• Working Pattern: A mix of opening (from 6:00 AM), closing (to 10:15 PM), and mid-day shifts. Requires flexibility across the week, including at least 2 evening shifts and 1 weekend shift (Friday after 6:00 PM, any shift on Saturday, or Sunday).

• Closing Date: 07-08-2026

Position Summary

Supportive Bridge Staffing Agency is thrilled to recruit for a Customer Team Member on behalf of our client. Play a key role in delivering friendly, helpful service in your local Co-op store and helping make life easier for customers every day.

Important Note: You must be aged 18 or over to apply for this role as it may involve working before 6:00 AM or after 10:00 PM, or other business-related needs. No CV is needed—you can apply easily from your mobile by completing online assessments.

Key Responsibilities

• Customer Service: Support the day-to-day running of the store by delivering friendly, thoughtful service and helping put things right when needed.

• Store Operations: Work hands-on on the shop floor and tills, keeping shelves stocked, checking prices, dates, and stock accuracy to maintain great store performance.

• Specialized Tasks: Depending on the store, duties may involve working in the post office or bakery, or helping with online services by picking and packing orders for home delivery.

• Community & Membership: Act as a familiar, welcoming face in the community, promote Co-op Membership, and support local and national charities.

What You Will Bring

• Passion for People: A genuine passion for helping people and delivering great service.

• Teamwork & Flexibility: The ability to work collaboratively as part of a team and flexibly across a range of shifts.

• Retail Interest: An interest in retail and working in a busy store environment (previous experience is not essential—full training is provided).

Benefits and Perks

When you join through this placement, you gain access to a fantastic range of benefits designed to support your lifestyle and well-being:

• Competitive Pay: £13.04 per hour.

• Retail Discounts: 30% discount on all Co-op products in-store.

• Holiday Allowance: 31 days of holiday (pro-rata, including bank holidays).

• Pension Scheme: Pension scheme with up to 10% employer contributions.

• Health & Well-being: 24/7 access to GP appointments and a colleague support programme, plus a Cycle to Work scheme.

• Financial Flexibility: Flexible access to your pay as you earn it.

• Career Growth: Full training and career development resources, alongside market-leading policies to support you through life's big moments.

Equal Opportunities and Inclusion

Our client is committed to building diverse and inclusive teams that reflect the communities they serve. As a proud participant in the Disability Confident scheme, they offer interviews to disabled candidates who meet the minimum criteria.

Note: The application process requires completing two online assessments, which take about 15 to 20 minutes.