Detention Custody Officer

Location: Gatwick, West Sussex, United Kingdom (Gatwick Immigration Removal Centre, RH6 0PQ)

Category: Justice and Immigration

Job ID: 303134

Job Type: Full-Time / Permanent / Regular (Variety of shift patterns)

Salary: £30,000 per annum, rising to £31,064 per annum after Graduation, and rising to £34,154 per annum after 12 months

Main Purpose

This isn’t just security work. It’s people work.

You’ll support individuals during some of the most difficult moments of their lives — staying calm, showing respect, and making a real difference every day.

Why this role matters:

You create a safe, secure environment.
You treat everyone with dignity and respect.
You support people who may be scared, frustrated, or vulnerable.
You rely on communication and empathy — not just authority.

Main Accountabilities

Maintain safety and security across the centre.
Build professional, respectful relationships.
De-escalate challenging situations calmly.
Support people from diverse cultures and backgrounds.
Stay alert, hands-on, and ready for anything.

What You’ll Need to Do the Role

You’re made for this if you are:

Calm under pressure.
Able to listen without judgement.
Confident handling difficult situations.
Respectful of every background and culture.
Motivated to help people through tough moments.

No experience? No problem. If this sounds like you — you’re made for this.

Shift Patterns & Location Note

Hours: Average 40 hours per week (day and night shifts, 6–12 hours, with a fair, structured rota). Paid breaks on night shifts.
Location Note: Due to limited public transport, it is ideal if you live within 30 miles. A free minibus is available from Gatwick Airport (Atlantic House).

What We Offer

Training & Development: A 9-week fully paid training programme covering conflict resolution, communication, and cultural awareness, with clear pathways into leadership and specialist roles.
Holiday: 224 hours of annual leave (including bank holidays).
Pension: Matched up to 6%.
Perks & Benefits: Free on-site parking, subsidised meals + 1 free meal per day, full uniform provided, employee discounts, and a Blue Light Card.