Care Home Customer Support Assistant

Care Home Customer Support Assistant (Full-Time) — Oakcroft House Care Home

Position: Customer Support Assistant

Location: Oakcroft House Care Home, Oakcroft Road, West Byfleet, Surrey, KT14 6JG

Employment Type: Permanent, Full-Time (37.5 hours per week; may require weekend working)

Salary: £27,590 – £35,163 per annum

About Us

As a supportive bridge staffing agency, we are proud to connect customer-focused administrative professionals with exceptional care environments. We are currently recruiting on behalf of Oakcroft House Care Home—a welcoming community dedicated to delivering person-centred care, supporting independence, and helping residents live their best lives.

Role Overview

We are looking for an organized and professional Customer Support Assistant to join our team. In this pivotal role, you will deliver a welcoming, efficient front-of-house service and maintain high standards of administration, ensuring smooth day-to-day operations and offering vital support to the Home Manager and wider team.

Key Responsibilities:

• Deliver a professional, warm, and efficient front-of-house service for residents, families, and visitors.

• Maintain high standards of home administration using correct systems and processes.

• Handle payroll administration, process employee-related information, and manage day-to-day records.

• Manage varied workloads efficiently under tight deadlines while providing robust operational and administrative support.

Key Requirements & Qualifications

• Previous experience in providing exceptional customer service in a receptionist or administrative role.

• Experience with payroll administration and general administrative procedures.

• Proven proficiency in Microsoft Office applications (Word, Excel, Outlook).

• Strong interpersonal and communication skills with an excellent, courteous telephone manner.

• Highly organized, able to prioritize tasks, work on your own initiative, and demonstrate great attention to detail.

Exceptional Benefits Package

Working through our staffing partnership at Oakcroft House unlocks an incredible array of wellbeing rewards and financial perks:

• Pay & Hours: Competitive annual salary (£27,590 – £35,163) on a 37.5-hour full-time contract.

• Health & Wellbeing: 24/7 My Healthcare access (remote GP appointments, physiotherapy, and mental health support), a ~£350 annual healthcare product allowance, and a specialized Menopause Plan.

• Workplace Perks: Free meal on every shift, 28 days holiday, and a frontline sick pay scheme for financial reassurance during absences.

• Financial Flexibility & Support: Wagestream (early access to up to 40% of earned wages instantly), interest-free annual travel loans, and competitive Bupa pension plans.