Customer Services Apprentice
About this role
Job Title: Customer Services Apprentice
Location: Taunton Depot
Salary: £8.00 per hour
Hours: Full-Time, 40 hours per week
Job Type: Permanent / Apprenticeship
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we bridge the gap between enthusiastic, driven individuals and forward-thinking organizations that drive positive change in community care. We partner with industry leaders who champion inclusive cultures, professional development, and a genuine person-centred mission.
We are currently recruiting on behalf of Medequip Assistive Technology Ltd—the UK’s leading provider of community equipment services to the NHS and local authorities—as they look for a dedicated Customer Services Apprentice to join their team at the Taunton Depot.
About the Role
As the Customer Services Apprentice, you will embark on an exciting career path where you'll learn the ropes of professional customer support while helping vulnerable and elderly individuals maintain their independence at home.
You will act as a key contact point for service users, families, and healthcare professionals, coordinating deliveries and ensuring every customer experiences exceptional care.
Key Responsibilities:
Manage inbound and outbound calls with service users, families, and prescribers, meeting agreed KPIs.
Book delivery rounds in advance for Technicians and Service Engineers using specialized software.
Ensure client and delivery details are accurate and up to date, adding comprehensive notes to the system.
Action emergency jobs swiftly by coordinating effectively with technicians and the warehouse.
Proactively contact clients and liaise with prescribers to review orders when initial contact isn't achieved.
Handle emails and complaints within agreed timeframes to an exceptional standard.
Manage the reception area and facilitate retail sales when required.
Assess technician workloads to ensure daily routes are balanced and efficient.
About You
You are eager to learn, highly organized, and share Medequip’s core values of integrity, empathy, teamwork, and excellence.
Experience: Previous experience in a customer-facing role is a bonus, but a positive, willing-to-learn attitude is what matters most!
Skills: Good IT proficiency, including a working knowledge of Microsoft Office.
Personal Qualities: Excellent communication skills, genuine empathy, and the ability to remain calm and supportive under pressure.
Right to Work: Candidates must possess the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip, you will gain access to an incredible support, learning, and rewards framework:
Generous Holiday: 29 days holiday, increasing up to 33 days (inclusive of Bank Holidays).
Financial & Health Security: Pension scheme, healthcare scheme, and life assurance.
Well-being Support: Care First Employee Assistance Programme (including free confidential counseling) and a free DBS check.
Career Growth: Comprehensive apprenticeship training, continuous professional development, and clear pathways for career progression.
Extra Perks: Access to the Perkbox discount platform, a Cycle to Work scheme, and free company uniform.