Customer Services Advisor

Supportive Bridge Staffing & Recruitment is pleased to assist Nuffield Health in finding an articulate and customer-oriented Customer Services Advisor to join their team in Oxford, UK.

In this role, you will be based at the prestigious Oxford Hospital, acting as a key link between potential patients and the hospital’s sales and business development services. You will join a dedicated team committed to guiding patients through their care journey while maintaining exceptional service standards.

Role Description As a Customer Services Advisor, you will handle patient and prospective client inquiries across phone, email, and web channels. You will provide accurate information regarding hospital treatments, generate price quotations, and maintain accurate records within the hospital’s CRM system to ensure a seamless customer experience.

Key Responsibilities

• Respond to customer inquiries via telephone, web, and email, providing comprehensive information on hospital services and treatment packages.

• Log all interactions accurately within the hospital CRM system while managing end-to-end customer journeys.

• Support business development and marketing initiatives, including coordinating consultant-led patient open events.

Requirements

• Proven background in customer service with strong written, verbal, and interpersonal communication skills.

• Solid IT literacy with confidence in using CRM databases and administrative software.

• Excellent organizational skills with the ability to manage customer interactions in a timely and professional manner.

Benefits

• Flexible ad-hoc bank contract to fit your personal schedule.

• Paid holiday entitlement compliant with the Working Time Directive and pension scheme access.

• Discounted gym and health club membership rate of £35.00 per month.