Operational Support Assistant (Mat Cover)
About this role
Job Title: Operational Support Assistant (Maternity Cover)
Location: Sutton Connect (Sutton)
Salary: £26,145.00 per year
Hours: Full-Time, 37.5 hours per week
Job Type: Fixed Term (Maternity Cover)
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting compassionate, organized professionals with forward-thinking organizations that drive positive change in community care. We partner with industry leaders who champion inclusive cultures, professional development, and a genuine person-centred mission.
We are currently recruiting on behalf of Medequip Connect—a leading provider of Technology Enabled Care (TEC) services supporting over 41,000 vulnerable, older, and disabled people nationwide—as they look for a dedicated Operational Support Assistant to join their team in Sutton on a fixed-term maternity cover basis.
About the Role
As an Operational Support Assistant, you will be the administrative backbone of the Sutton Connect office, ensuring smooth day-to-day operations that directly impact our vulnerable clients. You will manage incoming referrals, schedule technician and responder diaries, handle stock control, and liaise closely with local authorities, medical professionals, families, and our Emergency Response Centre (ERC).
This is a varied office-based role where your empathy, strong communication, and administrative skills will help keep community care services running seamlessly.
Key Responsibilities:
Provide comprehensive administrative and general office support (answering calls, managing post, distribution of information).
Take and process new client referrals and schedule diaries for Technicians and Responders.
Process and update client data securely on databases, including UMO CRM, handling sensitive information confidentially.
Manage inventory, stock-taking, and in/out tracking of PPE and Technology Enabled Care (TEC) equipment.
Coordinate with the Implementation and Innovation Manager, accounts team, council colleagues, and third-party healthcare services (GPs, nurses, social workers).
Assist with local marketing campaigns, promotional activities, and customer care compliance.
About You
You are a well-organized, detail-oriented professional with a caring nature and a strong commitment to delivering service with empathy, dignity, and respect.
Skills: Excellent administrative abilities, solid communication skills, and the capacity to manage your own workload and work unsupervised.
Values: Fully aligned with Medequip’s core values of reliability, teamwork, excellence, and person-centred care.
Right to Work: Candidates must possess the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip Connect, you will gain access to an exceptional reward, health, and career development package:
Generous Holiday: 29 days holiday, increasing up to 33 days (inclusive of Bank Holidays, pro-rata).
Financial & Health Security: Competitive salary (£26,145 p.a.), pension scheme, healthcare scheme, and life assurance.
Well-being Support: Care First Employee Assistance Programme (including free counselling) and a free DBS check.
Extras: Free company uniform, Cycle to Work scheme, and access to the Perkbox discount platform.
Professional Growth: Continuous professional development, internal training, and excellent career support.