Community Therapies Administrator

Band 2 Community Therapies Administrator

Supported Bridge Staffing Agency Recruitment Opportunity

Job Overview

• Position: Band 2 Community Therapies Administrator (Two part-time vacancies available: MSK or Podiatry)

• Closing Date: 30th July 2026

• Interview Date: Tuesday, 11th August 2026

• Location: Chelmsley Wood Primary Care Centre, 6 Crabtree Dr, Fordbridge, Birmingham, West Midlands, B37 5BU

• Salary: £25,272.00 Yearly (Pro-rata based on Agenda for Change Band 2)

• Contract: Permanent | Part-Time, Flexible Working

• Reference Number: 304-9017913

Role Summary

Supported Bridge Staffing Agency is delighted to partner with University Hospitals Birmingham NHS Foundation Trust to recruit friendly, organized, and customer-focused administrators for the Community Therapies Administration Team.

We have two exciting part-time opportunities available based at Chelmsley Wood Primary Care Centre. Candidates must specify which role they are applying for in their supporting statement:

1. Community MSK Administrator (26.5 hours per week): Monday, Wednesday, and Friday (8:00 AM – 4:00 PM with a 30-minute unpaid break) and Thursday (10:00 AM – 2:00 PM).

2. Community Podiatry Administrator (25.5 hours per week): Monday (9:15 AM – 2:30 PM) and Tuesday to Friday (9:15 AM – 2:15 PM).

You will play a vital role in ensuring patients receive a professional, compassionate, and efficient administrative service from referral through to treatment, coordinating appointments, and managing clinical records alongside clinicians, GPs, and patients.

Main Duties & Responsibilities

• Deliver a comprehensive administrative service supporting Community Therapy services.

• Manage telephone enquiries and process incoming patient referrals.

• Book, reschedule, and coordinate patient appointments.

• Maintain accurate, confidential electronic patient records using Trust IT systems.

• Handle email correspondence, prepare clinical documentation, and provide administrative backing to the wider multidisciplinary team.

• Work accurately under pressure while prioritizing a busy workload amidst predictable interruptions.

Person Specification

1. Qualifications

• Essential: Good General Education, including GCSE English and Maths at Grade C/4 or above (or equivalent Level 9–4).

2. Experience

• Essential: Practical experience using Microsoft Office packages (Word, Excel, Outlook) and general IT systems.

• Essential: Experience working in a busy office or customer care environment.

• Desirable: Previous experience working within a healthcare or NHS setting.

3. Additional Criteria & Skills

• Confident communication skills with the ability to deal professionally with people at all levels.

• Flexible team player capable of meeting service needs.

• Clear understanding of equality, diversity, and confidentiality.

• Strong attention to detail despite interruptions and the capacity to handle stressful situations under pressure.

• Ability to travel to multiple sites if required.

• Desirable: Ability to handle cash.

About the Trust

University Hospitals Birmingham NHS Foundation Trust strives to foster an inclusive, values-driven culture where everyone belongs, thrives, and is valued. The Trust is committed to making reasonable adjustments for staff with disabilities, long-term health conditions, mental health needs, or neurodiverse conditions to ensure all talent can reach its full potential.

Additional Information

• Checks: This post is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act.