Handling Information in Care Settings

About this course

This course covers Care Certificate Standard 14, Handle Information. It explains what counts as personal and confidential information and the law behind it, who may see and share information and what to do when someone asks for it, how to keep clear and honest records, how to store information and keep systems secure, and what to do when a breach or concern arises. Five modules, eighteen lessons, around two hours, finishing with an assessment and a SupportiveBridge certificate.

What you'll learn

• Explain why personal information must be handled lawfully and confidentially, and describe the legal duties and agreed ways of working that apply when you handle information in a care setting.
• Describe who may see and share information about the people you support, and explain what to do when someone asks for information, when consent is missing, and when a person asks to see their own records.
• Explain why accurate, complete, legible and up-to-date records matter, and describe how to write, correct and manage records in both paper and digital form.
• Describe how to store information securely and use the secure systems, devices and routines your service provides, so that information is protected whether it is on paper, on a screen or in your head.
• Recognise a data breach or security concern, take the right first steps, and explain what happens next, including how to raise concerns about how information is being handled.

Curriculum

Assessment & certificate