Duty of Care in Care Settings
Understand your duty of care and duty of candour, manage dilemmas, complaints and incidents, and handle confrontation safely and confidently.
A short presenter-led introduction to “Duty of Care in Care Settings” will appear here.
About this course
This course covers Care Certificate Standard 3: Duty of Care. It explains what duty of care and duty of candour actually mean, how to recognise and respond to dilemmas where safety and a person's own rights pull in different directions, how to handle comments and complaints properly, how to recognise and report incidents, errors and near misses, and how to manage confrontation and difficult situations safely. Five modules, eighteen lessons, around two hours, finishing with an assessment and a SupportiveBridge certificate.
What you'll learn
- By the end of this module, you will be able to define duty of care and duty of candour, and explain how duty of care shapes your everyday work.
- By the end of this module, you will be able to describe dilemmas that can arise between duty of care and an individual's rights, explain what you must and must not do when managing them, and know where to get support.
- By the end of this module, you will be able to respond appropriately to comments and complaints, know who to ask for advice, and explain why complaints matter for improving care.
- By the end of this module, you will be able to recognise adverse events, incidents, errors and near misses, explain what you must and must not do when they happen, and describe the legislation and ways of working around reporting them.
- By the end of this module, you will be able to list factors that can cause confrontation, use communication to reduce it, assess and reduce risk, access support, and follow the agreed ways of working for reporting confrontations.