ICT Support Officer - West Yorkshire Pension Fund
About this role
West Yorkshire Pension Fund - ICT Support Officer (2 Positions Available)
Organization: West Yorkshire Pension Fund / Bradford Council (via Supportive Bridge Staffing Agency)
Location: Aldermanbury House, Godwin Street, Bradford, United Kingdom
Job Type: Permanent, Full-Time (37 hours per week)
Salary Range: £26,403.00 - £33,699.00 per annum
Application Closing Date: 26 August 2026
Job Introduction
Join a cutting-edge infrastructure team managing over £20bn in pension funds with innovative cloud, cyber security, and AI tooling!
Supportive Bridge Staffing Agency is proud to partner with West Yorkshire Pension Fund (WYPF) and Bradford Council to recruit two proactive and highly organised ICT Support Officers to join their dynamic Infrastructure, Cloud and Cyber Security team.
Managing around 30 client pension administrations, financial systems, and advanced AI tooling suites, WYPF offers an incredible environment for IT professionals looking to expand their expertise outside of traditional 1st, 2nd, or 3rd line support roles.
About the Role
As an ICT Support Officer, you will provide comprehensive support across infrastructure operations, system administration, and service desk management. Key responsibilities include:
Service Desk Management: Managing, developing, and reporting from existing ManageEngine ServiceDesk Plus systems.
Server Backups & Security: Ensuring daily backups are completed on all servers and coordinating secure off-site tape transfers with third-party providers.
Data Processing & Updates: Checking and uploading "Tell Us Once" data, updating the NI Database, processing Oracle exports and Tax Code updates, and resolving any arising issues.
Hardware & Asset Management: Installing desktops, printers, mobile devices, and ICT hardware correctly and efficiently while maintaining accurate asset and hardware registers.
Problem Solving & Root Cause Analysis: Applying analytical skills to investigate issues, implement effective resolutions, and proactively perform root cause analysis to reduce recurrence.
About You
We are looking for detail-oriented, collaborative team players who bring:
Proven IT support and administrative experience within an infrastructure or technical environment.
Strong familiarity with service desk software (such as ManageEngine ServiceDesk Plus).
Excellent problem-solving skills and a proactive, "can-do" customer-service attitude.
Strong organizational skills with meticulous attention to detail regarding asset tracking and data processing.
Why Work for Bradford Council & WYPF?
WYPF and Bradford Council offer a supportive, inclusive, and collaborative working environment with fantastic employee benefits, including:
Competitive salary scale (£26,403.00 - £33,699.00 per annum)
Local Government Pension Scheme and flexible working options
Comprehensive training, professional development, and support
Access to the RESPECT Allyship Programme and employee wellbeing resources