Head Host
About this role
Head Host
Location: Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB
Salary: £13.60 per hour + Excellent Benefits
Contract Type: Permanent, Full-Time (40 hours per week, shifts between 8:00 AM – 7:00 PM including weekends on a rota and occasional late nights for events)
Are you an experienced hospitality professional who loves a hands-on front-of-house role while also enjoying team leadership, rota coordination, and operational administration?
We are partnering with Richmond Villages Bede (part of Bupa)—a premier retirement village provider dedicated to independence, choice, and person-centred care—to find a dedicated Head Host. In this balanced role (combining 50% customer-facing service with 50% operational and administrative support), you will supervise the hospitality team, manage rotas, and ensure exceptional dining and restaurant experiences for our residents.
What You’ll Be Doing
Supporting the day-to-day management of the hospitality team, providing guidance, supervision, and support to maintain high service standards.
Taking accountability for creating and managing staff rotas, monitoring attendance, holiday requests, and shift cover.
Handling administrative duties (approx. 50% of the role), including updating records, managing schedules, paperwork, and supporting reporting requirements.
Setting up for business, serving at mealtimes, serving drinks at the bar (for applicants over 18), and ensuring restaurant, café, and kitchen areas remain immaculate.
What We’re Looking For
Previous customer service experience within a hospitality environment.
A natural, caring communicator who enjoys working closely with people from all walks of life and making a real difference.
An organized approach with a strong understanding of maintaining safe, clean, and hygienic environments.
Exceptional Benefits & Support
Working with Bupa means you'll be backed by an organization that genuinely invests in your health, career, and wellbeing:
Financial Security & Time Off: Competitive pay at £13.60 per hour, 20 days holiday plus bank holidays, an enhanced frontline sick pay scheme, and Wagestream (early access to up to 40% of earned wages).
Health & Wellbeing: Free access to My Healthcare (24/7 remote GP, physiotherapy, and mental health support), a £350 annual healthcare allowance, and a dedicated Menopause Plan.
Professional Growth: Thorough onboarding induction, ongoing training, apprenticeship opportunities, and free access to LinkedIn Learning.
Daily Perks & Extras: Free meals on every shift, long service rewards, interest-free travel loans, pension plans, and gym discounts.