Customer Service Manager

Customer Service Manager Opportunity

Location: Hindpool Road, Barrow-in-Furness

Salary: £27,873 per year

Contract Type: Permanent, Full-Time

Shift Pattern: Flexible across days, evenings, and weekends as part of the store management team

About the Role

As a supportive bridge staffing agency, we are excited to partner with B&M to help you take the next step in your career as a Customer Service Manager in Barrow-in-Furness. This is an engaging, hands-on leadership role where you will take complete ownership of the front-end experience. You'll guide a high-energy team to ensure every shopper receives fast, friendly, and efficient service from the moment they walk through the doors until they check out.

Key Responsibilities

• Front-End Leadership: Oversee front-end operations, making sure queues keep moving smoothly and every customer gets stellar service.

• Customer Relations: Handle queries, feedback, and customer issues with confidence, care, and professionalism.

• Standards & KPIs: Drive high service standards, monitor customer satisfaction scores, and meet key performance indicators.

• Store Atmosphere: Cultivate a welcoming, positive environment that makes customers genuinely enjoy their shopping experience.

Requirements & Ideal Candidate Profile

• Experience: Proven track record of leading teams in fast-paced retail or customer-facing environments.

• Core Competencies: Strong background in managing cash processes accurately and efficiently.

• Customer Focus: An unwavering passion for delivering outstanding customer experiences.

• Problem-Solving: The confidence to handle daily challenges, make quick decisions, and stay results-driven.