About Supportive Bridge Staffing Agency

At Supportive Bridge, we connect analytical finance and commercial professionals with impactful, career-defining roles across the UK corporate sector. Partnering with leading international organizations, we specialize in placing candidates into stable, rewarding careers where your financial expertise, data insights, and continuous improvement mindset help drive operational excellence and robust finance services.

Role Overview

As an Order to Cash (OTC) Analyst within our Group Finance Services (GFS) team in Hook, you will play a vital role in supporting our global Order to Cash operations. Working closely with our offshore Business Process Outsourcing (BPO) partner and internal stakeholders across the business, you will ensure efficient, effective, and compliant finance processes.

This role offers fantastic exposure to a large, international finance function, providing significant opportunities for personal development, process optimization, and long-term career progression.

Key Responsibilities:

Operational Oversight: Support the day-to-day performance of the Order to Cash function and coordinate closely with our offshore BPO processing partner.
Performance Analysis: Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational metrics to identify performance trends and drive improvements.
Controls & Compliance: Analyse monthly financial controls, collaborating with teams to resolve control observations or failures promptly.
Issue Resolution: Support the resolution of operational issues, performing root-cause analysis and implementing preventative actions.
Process Standardisation: Promote best practices across end-to-end OTC processes, supporting standardization and finance transformation initiatives.

What We Are Looking For

We are looking for a proactive, detail-oriented finance professional with strong analytical skills and a passion for process enhancement.

Requirements:

Core Experience: Solid experience across the end-to-end Order to Cash (OTC) process, from customer onboarding through to cash collection and payment accounting.
Industry Knowledge: Strong background in OTC processes gained within a large, complex, shared service, or outsourced finance environment.
Analytical Mindset: Excellent analytical skills, high attention to detail, and confidence interpreting financial data and metrics.
Technical Literacy: Good knowledge of Microsoft Office, particularly Excel.
Desirable Experience: Prior experience working with offshore BPO providers, using SAP, or supporting finance process transformation initiatives.

What We Offer You

Financial Package: Competitive starting salary of circa £45,000 per annum.
Leave & Pension: 25 days annual leave plus bank holidays, alongside a 6% contributory pension scheme.
Career Development: Comprehensive role-specific training, leadership coaching, formal study support, and clear pathways for internal progression.
Health & Wellbeing: 24/7 Employee Assistance Programme, Simplyhealth cash plans, virtual GP services, and discounts on leisure centre memberships.
Perks & Community: Savings across high street retail, cinema, Merlin entertainment, mobile phone plans, alongside active employee inclusion networks.

Our Recruitment Process & Equal Opportunities

Guaranteed Interview Scheme: Applicants with disabilities, veterans, and individuals with convictions who meet the minimum job criteria are guaranteed an interview.
Ban the Box: We champion fair access to employment for those with unspent criminal convictions (subject to security clearance exemptions). Reasonable adjustments are fully supported throughout the hiring journey.

Order to Cash (OTC) Analyst

About this role