Customer Service Administrator - SMC

Customer Service Administrator

Location: Sevenoaks Medical Centre, Sevenoaks (with occasional shifts at the Royal Tunbridge Wells Clinic)

Hours: 40 hours per week, Permanent Contract

Shifts: Rotational shifts, Monday to Saturday between 7:30 AM and 8:30 PM

Salary: £26,436.80 per annum

Are you passionate about delivering exceptional customer service and looking to thrive in a busy, patient-focused healthcare environment where no two days are the same? We are currently recruiting a dedicated Customer Service Administrator to join the team at Sevenoaks Medical Centre, acting as a vital first point of contact for patients, visitors, and clinicians.

As a supportive bridge staffing agency, we walk right alongside you through every step of the application process—helping you polish your CV, preparing you for success, and ensuring a smooth, stress-free transition into your new role.

What You Will Do

• Deliver a professional, friendly, and efficient reception and administration service across multiple departments, including Outpatients, Imaging, and general clinic support.

• Manage patient appointments—including booking, amending, and cancelling appointments—while maintaining accurate, confidential records in line with GDPR requirements.

• Handle telephone, email, and face-to-face enquiries from patients, consultants, and stakeholders with timeliness, accuracy, and care.

• Support smooth day-to-day operations by managing clinic diaries, processing correspondence, and handling routine payments.

What's in It for You

• Competitive annual salary of £26,436.80.

• Generous holiday allowance of 33 days annual leave (including bank holidays).

• Free secure staff parking, pension scheme, life assurance, and private healthcare scheme.

• Employee perks including an Employee Assistance Programme, discounted staff restaurant, Blue Light Card eligibility, free eye tests, annual flu vaccinations, and structured career development opportunities.

What We Are Looking For

• 5 GCSEs grade 4 and above (or equivalent) including English and Maths, with good IT skills across Microsoft Office applications.

• Proven experience in an administrative or customer service role (previous healthcare or hospital administration experience is a wonderful bonus!).

• Excellent communication, interpersonal, and organisational skills, with the ability to prioritise tasks effectively in a fast-paced setting.

• Valid evidence of the right to work in the UK and a satisfactory DBS check.