Customer Services Operative
About this role
Job Title: Customer Services Operative
Location: Newton Aycliffe Depot
Salary: £24,909.00 per year
Hours: Full-Time, 37.5 hours per week
Job Type: Permanent
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting compassionate, driven professionals with forward-thinking organizations that enrich local communities. We partner with industry leaders who value employee development, inclusive cultures, and delivering a genuine, person-centred impact.
We are currently recruiting on behalf of Medequip Assistive Technology Ltd—the UK’s leading provider of community equipment services to the NHS and local authorities—as they look for an empathetic and organized Customer Services Operative to join their team at the Newton Aycliffe Depot.
About the Role
As the Customer Services Operative, you will be the welcoming first point of contact for service users, their families, and healthcare professionals. You will ensure that vital medical equipment is scheduled, delivered, and installed efficiently, maintaining exceptional customer care standards every step of the way.
This is a fast-paced, high-impact role where your communication skills, patience, and attention to detail will directly help vulnerable and elderly individuals maintain their independence at home.
Key Responsibilities:
Manage inbound and outbound calls, building professional and compassionate relationships with service users, families, and prescribers.
Plan and book all delivery rounds in advance for field Technicians and Service Engineers.
Maintain accurate client and delivery records, updating system notes meticulously.
Swiftly action emergency jobs by coordinating effectively with warehouse and technical teams.
Handle emails, general queries, and complaints within agreed timeframes to an exceptional standard.
Assess and balance technician workloads to ensure daily routes are varied, efficient, and evenly distributed.
Approach difficult situations with empathy, patience, and a calm, positive attitude under pressure.
About You
You are a customer-focused professional who shares Medequip’s core values of integrity, empathy, teamwork, and excellence.
Experience: Previous experience in a customer service-focused role within a similar healthcare, public, or service-based industry is highly desirable.
Skills: Strong IT proficiency, including a solid working knowledge of Microsoft Office.
Personal Qualities: Excellent verbal communication skills, natural empathy, and the ability to remain calm and supportive in sensitive or high-pressure situations.
Right to Work: Candidates must have the full, satisfactory right to work in the UK (this role is not eligible for visa sponsorship).
What’s in it for You? (Benefits)
Through our partnership with Medequip, you will gain access to a fantastic wellbeing and career development package:
Generous Holiday: 29 days holiday, increasing to a maximum of 33 days (inclusive of Bank Holidays).
Financial & Health Security: Competitive salary (£24,909 p.a.), pension scheme, healthcare scheme, and life assurance.
Well-being Support: Employee Assistance Programme (EAP) and a free DBS check.
Career Growth: Continuous professional development, internal training, and clear pathways for career progression.
Extra Perks: Access to the Perkbox discount platform, a Cycle to Work scheme, and free company uniform.