Relationship Manager - Special Events
About this role
Client Relationship Manager – Healthcare & Support Staffing
Location: London (Hybrid between home and our Central London Office)
Salary Range: £38,750 - £40,590 (plus London Weighting, £3,344, if applicable) per annum
Contract Type: Permanent
Contracted Hours: 35 hours per week
Careers Site Advertising End Date: 06 Oct 2026
About The Role
Are you passionate about building influential partnerships and delivering exceptional staffing solutions? At Supportive Bridge Staffing Agency, we are looking for an ambitious and highly motivated Client Relationship Manager to develop and grow our portfolio of healthcare and support sector partnerships. You will engage with care providers, NHS trusts, local authorities, and sector leaders to maximize service delivery, workforce placement, and long-term community impact.
This role offers the opportunity to work on some of Supportive Bridge's most prestigious workforce supply initiatives, bridging the gap between exceptional talent and critical care environments. You’ll help to grow meaningful partnerships and ensure vulnerable individuals across the UK receive high-quality, reliable support when they need it most.
If you have experience in account management, healthcare recruitment, managing client pipelines, and cultivating senior stakeholder relationships, we would love to hear from you.
As a key member of the Business Development & Operations team, you will:
Build, steward, and grow relationships with care homes, healthcare facilities, local authorities, and corporate partners.
Lead the development and deployment of high-impact staffing frameworks, emergency cover solutions, and bespoke workforce contracts.
Work closely with internal compliance and recruitment teams to match top-tier support workers and nurses with client needs seamlessly.
Identify and secure new business opportunities through professional networks, industry introductions, and sector referrals.
Develop tailored service level agreements (SLAs) and stewardship plans that encourage repeat business, high retention, and long-term loyalty.
Manage multiple stakeholder relationships simultaneously, including senior care managers, procurement leads, compliance officers, and field workers.
Monitor budgets, placement performance, and financial forecasts to ensure company targets and KPIs are achieved.
Manage a high-performing team of two recruitment and compliance coordinators, focused on relationship building and swift placement delivery.
What Will a Client Relationship Manager Need to Be Successful?
Proven experience in B2B account management, business development, or healthcare recruitment with a track record of achieving ambitious targets.
Experience working within the healthcare, social care, or staffing sector, understanding compliance, safeguarding, and industry regulations.
Experience building relationships with influential stakeholders, including care directors, procurement managers, and senior healthcare professionals.
Excellent communication and influencing skills, with confidence engaging audiences both in person and online.
Strong financial literacy and the ability to manage contract margins, income pipelines, and performance reporting.
The ability to remain calm under pressure while managing multiple senior stakeholders and competing deadlines.
Rewards and Benefits
In return for your commitment and expertise, you’ll get:
Flexible working: Hybrid working, flexitime, compressed hours, and job sharing options.
Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave per annum.
Pension Scheme: Up to 6% contributory pension.
Recognition Platform: Monthly rewards and retail vouchers for high performance.
Discounts: Access to exclusive retail discounts, Blue Light Card, and wellbeing perks.
Wellbeing Support: Peer support networks, Employee Assistance Programme (EAP), and mindfulness apps.
Learning & Development: Comprehensive career pathways and professional training opportunities.
Cycle2Work: Lease a bicycle through our tax-efficient scheme.
Our Commitment to Inclusion
We are proud to champion inclusion as a Disability Confident and Carers Confident employer. We are dedicated to building an inclusive, equitable, and wellbeing-focused culture where everyone feels safe, valued, and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging and work to remove barriers to fair opportunities. Join us and be part of an organization that leads with care and celebrates difference!