Customer Service Assistant-NorthLink Ferries

Customer Service Assistant – Stromness, Orkney

Company: Supportive Bridge Staffing Agency

Location: NorthLink Ferries, Stromness Ferry Terminal, Stromness, Orkney, KW14 7UJ

Salary: £28,275.32 per annum pro rata plus excellent benefits

Job Type: Full-Time, Regular (35 hours per week, working flexibly across operational hours from Monday to Sunday)

Job ID: 309716

Do you enjoy working with the public?

Supportive Bridge Staffing Agency is proud to partner with flagship transport operations to connect enthusiastic, customer-focused professionals with rewarding careers. We are currently recruiting a dedicated Customer Service Assistant to join the busy call centre team at NorthLink Ferries in Stromness.

In this exciting role, you will be an essential part of our customer service team, delivering a high-quality service to passengers across one of the UK's premier transport contracts. Your work will directly support smooth travel experiences while helping you build practical skills, training, and long-term career progression.

What You’ll Do

As a Customer Service Assistant, your responsibilities will include:

• Customer Enquiries: Handle telephone enquiries, make customer reservations by phone and email, and respond promptly to web-based queries.

• Payments & Administration: Accurately process customer payments and assist with the smooth, effective day-to-day running of the department.

• Safety & Standards: Embrace and adhere strictly to health, safety, and environmental policies while maintaining high service standards.

• Team Collaboration: Work well as part of a supportive team, taking initiative and ownership of personal development.

What We Are Looking For

• Customer Focus: A passion for working with the public and a proven commitment to delivering excellent customer service.

• Communication: Strong communication skills with the confidence to interact clearly with customers and team members over the phone and in person.

• Digital Literacy: Comfortable using computer systems and phones.

• Work Ethic: Good organisational skills, a can-do attitude, and a commitment to values of trust, care, innovation, and pride.

What We Offer

• Competitive Pay: £28,275.32 per annum pro rata with annual salary reviews.

• Leave & Pension: 25 days’ annual leave plus bank holidays (pro rata) and an up to 6% contributory pension scheme.

• Health & Wellbeing: Employee Assistance Programme, Simplyhealth plans, annual leave purchase scheme, free flu vaccines, and more.

• Training & Development: Access to comprehensive training, coaching, and a supportive team culture focused on professional growth.

• Perks & Discounts: Exclusive deals and savings across mobile phone plans, cinema tickets, leisure, and hospitality.