Lead Customer Service Administrator - SMC

Lead Customer Service Administrator

Location: Sevenoaks Medical Centre

Hours: 40.00 hours per week

Shifts: Flexible hours between 07:30 and 20:30, Monday to Saturday

Salary: £33,571.43 per annum

Are you a natural team leader who takes pride in delivering exceptional patient experiences and supporting others to succeed in a busy healthcare environment? We are currently recruiting an enthusiastic and experienced Lead Customer Service Administrator to join the team at Sevenoaks Medical Centre, working closely with the General Manager to guide and inspire our administrative staff.

As a supportive bridge staffing agency, we walk right alongside you through every step of the application process—helping you polish your CV, preparing you for success, and ensuring a smooth, stress-free transition into your new role.

What You Will Do

• Provide day-to-day leadership and line management for the administrative team, including regular 1:1s, appraisals, and performance management.

• Support team coordination by managing rotas to ensure appropriate administrative cover across operating hours.

• Oversee the induction, training, and ongoing development of new team members.

• Act as a visible, welcoming presence—managing telephone and face-to-face enquiries with confidence, courtesy, and professionalism for patients, visitors, and consultants.

What's in It for You

• Competitive starting salary of £33,571.43 per annum.

• Generous holiday allowance of 33 days annual leave plus extra time off for your birthday.

• Free secure staff parking, pension scheme, life assurance, and private health insurance.

• Employee perks including annual flu vaccinations, free eye tests, and relocation packages or flexible working/annualised hours contracts where available.

• A supportive, patient-focused environment where your leadership makes a genuine difference.

What We Are Looking For

• Previous experience working in a healthcare or hospital administrative environment with a strong understanding of patient confidentiality and customer service.

• Proven experience leading, supporting, or supervising a team, with the ability to motivate colleagues and maintain high standards.

• Excellent organizational, communication, and interpersonal skills, remaining calm and professional under pressure.

• Valid evidence of the right to work in the UK and a satisfactory DBS check.