Patient Support Advisor

Patient Support Advisor

Contract: Full-Time, Permanent

Salary: £27,768 per year

Location: Featherstone, West Yorkshire (WF7 6EP)

Agency: Supportive Bridge Staffing Agency

Job Summary We are looking for a compassionate, customer-focused Patient Support Advisor to join our healthcare partner's busy Patient Support team. In this vital role, you will act as the first line of contact for patients, handling inquiries, coordinating medical deliveries, and delivering an exceptional, empathetic service. You will help remove the stress of managing homecare treatments, ensuring every patient receives a seamless, reassuring, and high-quality experience.

Key Responsibilities

• Answer incoming calls and manage customer inquiries, complaints, and requests, ensuring accurate information is recorded and escalated appropriately.

• Make outbound calls to patients to schedule and coordinate essential medical deliveries.

• Maintain internal communication systems, documentation filing, and contact lists while ensuring strict compliance with data protection and patient confidentiality.

• Ensure prescriptions are received in a timely manner and proactively support cross-departmental operations when required.

• Follow and promote company policies and safety procedures at all times.

Working Hours

• Based on a 4-week rolling rota:

  • 8:00 AM - 5:00 PM (3 weeks)

  • 9:00 AM - 6:00 PM (1 week)

• Required to work 1 Saturday every 6 weeks (with a replacement day off provided during that same week).

Skills and Qualifications

• Proven experience delivering strong customer service and resolving customer issues in a professional manner (essential).

• Excellent written and verbal communication skills with a high level of accuracy and attention to detail.

• High standard of computer literacy.

• Previous experience within a contact centre or customer service environment (highly desirable).

What We Offer

• Competitive salary of £27,768 per year.

• 25 days annual leave plus bank holidays.

• Robust company pension scheme and ongoing training and development.

• Comprehensive Employee Assistance Programme, including 24/7 remote GP access.

• Perks, benefits, and eyecare vouchers via Perkbox, alongside a refer-a-friend scheme and long-service awards.