Privacy Operations Manager

Privacy Operations Manager – London

Company: Supportive Bridge Staffing Agency

Location: Hybrid – London, SW1E 5JL

Salary: Band 3 / £70,000 - £80,000 per annum (dependent on experience) + excellent benefits

Job Type: Permanent, Full-Time

Job ID: 312477

Ready to impact a better future?

Supportive Bridge Staffing Agency is proud to partner with leading corporate and public service operations to connect top-tier governance and compliance professionals with rewarding leadership careers. We are currently recruiting a hands-on Privacy Operations Manager to lead and improve the operational privacy services supporting Serco UK.

Reporting directly to the Data Protection Officer, you will own the operational frameworks and service standards for Data Subject Rights (DSRs), data breach management, DPIA governance, and privacy-by-design. This is a vital leadership opportunity for an experienced professional who can combine practical privacy judgment with strong operational discipline.

What You’ll Do

As a Privacy Operations Manager, your responsibilities will include:

• DSR Operating Model: Own and continuously improve the Data Subject Rights operating model, including standards, escalation routes, quality assurance, and performance tracking.

• Breach Management: Maintain the data breach management framework, ensuring consistent triage, thorough assessment, proper documentation, and valuable lessons learned.

• DPIA Governance: Lead DPIA governance, workflows, templates, and adviser support to seamlessly embed privacy-by-design into new and changing activities.

• Advisory & Guidance: Provide substantive operational privacy guidance for queries routed through the Privacy Office, establishing practical playbooks and documentation.

• MI & Risk Monitoring: Monitor operational management information (MI) across DSRs, breaches, and DPIAs to identify risks, capacity pressures, and service improvement priorities.

• Stakeholder Collaboration: Work closely across Governance & Assurance, Information Governance, Legal, HR, IT, and operational teams, escalating high-risk or precedent-setting matters appropriately.

What We Are Looking For

• Relevant Experience: Proven experience managing operational privacy, compliance, legal operations, information governance, risk, or assurance processes.

• Technical Expertise: Strong practical background in handling Data Subject Rights, breach management, and/or DPIA processes, alongside a solid working knowledge of the UK GDPR and Data Protection Act 2018.

• Framework Development: Demonstrated success in creating and refining procedures, guidance documents, templates, and service standards.

• Judgment & Communication: Exceptional stakeholder management skills, with the discretion to handle complex queries and recognize sensitive compliance matters requiring escalation.

• Operational Discipline: Strong capability in reporting, prioritization, and continuous improvement within a demanding environment.

What We Offer

• Competitive Package: £70,000 - £80,000 per annum (Band 3) plus a 5% target bonus scheme.

• Perks & Driving: Company car allowance/vehicle benefits and private healthcare.

• Pension & Flexibility: 6% contributory pension scheme, with flexible/hybrid working options considered.

• Health & Wellbeing: Employee Assistance Programme, Simply Health Cash Plans, virtual GP access, and leisure centre discounts.

• Career Growth: Wealth of tailored career development training, leadership coaching, role-specific learning, and inclusion networks.