Administrator Team Leader
About this role
Supportive Bridge Staffing Agency
Job Title: Administrator Team Leader
Location: Bupa Clinic & Dental Care, Solihull, B91 3RX
Rate of Pay / Salary: Up to £33,600 per annum + Fantastic benefits
Contract Type: Full-Time, 12-Month Fixed-Term Contract (40 hours per week; shifts scheduled between 7:00 AM and 5:30 PM, Monday to Friday, with occasional Saturday working required)
About the Role
We are partnering with the Bupa Clinic & Dental Care centre in Solihull to find a motivated and organized Administrator Team Leader. In this vital role, you will play a key part in supporting customer-facing colleagues to deliver exceptional standards of customer service and patient care, ensuring that back-of-house administration runs seamlessly.
As an Administrator Team Leader through Supportive Bridge, you will manage a team of multi-skilled administrators, oversee financial admin workflows, forecast capacity, and lead your team through coaching, engagement, and development to ensure an outstanding experience for every customer.
Key Responsibilities
Supervise and coordinate all back-of-house administrative requirements to ensure the smooth, efficient running of the center.
Proactively resolve any issues arising in administrative matters relating to customer experience or team performance.
Share and implement best-practice approaches to administration processes within your team and across the broader business.
Monitor, control, and manage all finance-related administrative work, forecasting on a weekly basis to match capacity to operational targets.
Engage, motivate, and develop employees through regular one-to-ones, daily briefings, team meetings, and performance coaching.
What We Are Looking For
PC literate with an excellent knowledge of Microsoft Office packages.
Previous experience working within a busy clinical environment, ideally including medical secretary experience.
Customer-focused with excellent communication, interpersonal, organisation, and time-management skills.
Desirable: Previous leadership experience and people management skills.
Why Join Through Us at Bupa Solihull?
Competitive Salary: Up to £33,600 per annum on a full-time 12-month fixed-term contract.
Leave & Time Off: 25 days holiday (increasing with service) with options to buy or sell days, plus 3 paid volunteering days.
Health & Insurance: Complimentary Bupa health insurance, discounted dental cover, digital GP access, and life insurance.
Wellbeing Support: Comprehensive emotional, family, and financial wellbeing resources, plus dedicated support for carers.
Enhanced Benefits: Enhanced pension plan and various online discounts.