Administrative Assistant

Administrative Assistant — Mindplace Dartford

Position: Administrative Assistant

Location: Mindplace Dartford, Cotton Lake House, Crossways Business Park, Dartford (DA2 6QH)

Employment Type: Permanent, Full-Time (40 hours per week)

• Shift Pattern: Monday to Friday (shifts between 8:00 AM – 10:00 PM) & Saturday (9:00 AM – 5:00 PM)

  Salary: £26,800 per annum + Excellent Benefits

About Us

As a supportive bridge staffing agency, we are dedicated to connecting organized, customer-focused administrative professionals with progressive healthcare environments. We are currently recruiting on behalf of Mindplace Dartford—a dedicated centre creating spaces for expert mental health and wellbeing support, grounded in nearly 80 years of trusted Bupa care.

Role Overview

We are looking for a dedicated and organized Administrative Assistant to efficiently manage all administrative and receptionist activities. In this vital role, you will serve as the core support network, ensuring every customer interaction—for both adults and children—is special, memorable, and runs seamlessly.

Key Responsibilities:

• Greet and welcome customers warmly, supporting their full journey from arrival through to check-out.

• Manage incoming phone inquiries, screen calls, and proactively handle local emails and mailboxes.

• Maintain a pristine, well-presented reception and waiting area.

• Ensure accurate customer paperwork, clinical file preparation, appointment packs, and consent forms are ready.

• Handle results management (scanning, uploading, tracking SLAs) and dispatch customer reports within targeted timeframes, including abnormal result management.

• Process bookings, payments, invoices, credit notes, and manage patient files across systems (EXACT, BOSS, Meddbase).

• Support stock monitoring, ordering goods, processing delivery notes/invoices, and managing general centre post.

Key Requirements & Experience

• Proven administrative and reception experience in a customer-facing environment.

• Excellent verbal and written communication skills with a friendly, welcoming demeanor.

• Well-organized, reliable, and possessing a proactive, adaptable attitude.

• Computer literate with strong time management skills.

• Desirable: Prior knowledge of medical terminology.

• Flexibility with hours, days, and shift patterns to support operating hours.

Exceptional Benefits Package

Working through our staffing partnership at Mindplace Dartford grants you access to an incredible array of wellbeing rewards and financial perks:

• Pay & Security: Competitive starting salary of £26,800 per annum.

• Holiday & Leave: 25 days holiday (increasing with length of service) with options to buy or sell, plus parental leave options and long-service rewards.

• Health & Wellbeing: Bupa health insurance as a benefit in kind, competitive pension plans, and access to a specialized Menopause Plan.

• Financial Flexibility: Wagestream (early access to up to 40% of earned wages instantly) and interest-free annual travel loans.

• Perks: My Bupa Extras (retailer discounts and wellbeing resources).