Patient Administrator (Bank)
About this role
Patient Administrator (Bank)
Provided by Supportive Bridge Staffing Agency
Overview
Position: Patient Administrator (Bank Role)
Location: Mount Alvernia Hospital, Guildford
Employment Type: Bank (Flexible / As and when required)
Salary: Up to £13.00 per hour (depending on level of experience, training, and qualification)
About the Role
Supportive Bridge Staffing Agency is proud to partner with Mount Alvernia Hospital in Guildford—part of Circle Health Group, Britain's leading independent healthcare provider—to recruit a flexible Patient Administrator for their Administration department.
This is a bank role operating on an "as and when required" basis, giving you total schedule flexibility to supplement staffing levels during busy periods or provide essential cover for annual leave and absences. In this vital administrative role, you will contribute directly to the smooth operation of patient workflows throughout the entire care journey, ensuring a professional, efficient, and standardized service for all patients, visitors, consultants, and staff.
Key Responsibilities
Patient Journey Support: Assist with the smooth running of administrative processes across every stage of the patient's healthcare pathway.
Process Adherence: Follow Circle Health Group's best practice process maps to maintain a standard, high-quality, and professional service level.
Query Management: Handle and resolve all incoming patient enquiries efficiently and professionally.
Correspondence & Bookings: Manage all incoming and outgoing mail, approve electronic bookings via relevant systems, and process bookings received through email.
Health, Safety & Compliance: Maintain active knowledge of the Health and Safety at Work Act to ensure a safe environment for patients, visitors, and staff, while keeping up-to-date with all mandatory training requirements.
Candidate Requirements
Education: Maths and English GCSE at grades A to C (or equivalent Functional Skills Level 2 evidence).
Technical Skills: Highly proficient in PC use, software applications, and computerised systems.
Core Competencies: Basic financial awareness, strong organisation, and meticulous attention to detail.
Desirable Criteria: Previous administrative experience gained within a private healthcare environment.
Salary & Benefits Package
Competitive Pay: Attractive hourly rate of up to £13.00 per hour.
Flexibility: Ideal opportunity to pick up bank shifts that fit flexibly around your lifestyle and schedule.
Culture & Values: Become part of a supportive, professional healthcare environment guided by Circle Health Group's core principles and philosophy.
Equal Opportunities & Values
Circle Health Group is an equal opportunity employer committed to creating a diverse workforce offering inclusive opportunities for all colleagues. They champion individuals who embody their core principles: being selfless, compassionate, committed, collaborative, brave, agile, tenacious, and creative.