Assistant Service Delivery Manager
About this role
Job Advertisement: Assistant Service Delivery Manager
Position: Assistant Service Delivery Manager
Location: Hayes
Salary: £37,878 per annum + Car / Car Allowance + up to 10% Bonus + Benefits
Contract Type: Permanent (Full-time, 37.5 hours per week, Monday – Friday, 08:30 – 17:00)
Key Dates: Interviews take place w/c 28th September 2026 (Closing date: 25/09/2026)
About the Role
We are proud to partner with our client as a supportive staffing agency to recruit an enthusiastic and driven Assistant Service Delivery Manager for their I&C operation in Hayes. If you are an experienced operational leader with a background in Transport, Logistics, Waste Management, or a similar fast-paced environment—and want to play a crucial leadership role in building a sustainable future—this is an exceptional career opportunity.
Key Responsibilities
Operational Leadership & Customer Service: Lead and support operational teams to deliver a safe, compliant, and efficient service with a strong focus on reliability, responsiveness, and a "right first time" approach.
Performance & KPI Management: Monitor service performance, resolve service failures quickly, manage customer complaints, and collaborate closely with Customer Service and Commercial teams.
Health & Safety & Compliance: Maintain high standards of health and safety, fleet compliance, and operational best practices across the site.
Team Development & Employee Relations: Mentor supervisors and operational colleagues, drive continuous improvement, and manage employee relations matters (including disciplinaries and grievances) while deputising for the Senior Service Delivery Manager when required.
What’s in It for You?
Exceptional Remuneration Package: Competitive base salary of £37,878 per year, supplemented by a Car / Car Allowance, up to 10% performance bonus, and comprehensive benefits.
Professional Growth: Continuous learning and development opportunities, flexible working arrangements, and career advancement programs within a mission-critical, sustainable business.
Security & Stability: A secure permanent contract in a forward-thinking workplace committed to environmental values.
Full Agency Support: Friendly guidance, expert interview preparation, and continuous assistance from our team throughout the application process.
What We Are Looking For
Experience & Qualifications: Proven management or senior supervisory experience within Waste, Transport, Logistics, or a similar operational environment. A transport COPC is required for this position.
Skills & Knowledge: Strong leadership skills, a solid understanding of Health & Safety, operational compliance, and familiarity with fleet management/tachograph requirements.
Competencies: Excellent communication, organizational, numerical, and analytical skills, proficiency in Microsoft Word and Excel, and a full UK driving licence.