Business Systems Service and Operations Manager
About this role
Job Advertisement: Business Systems Service and Operations Manager
Agency: Supportive Bridge Staffing Agency
Client: BAE Systems
Position: Business Systems Service and Operations Manager
Location: Samlesbury (Hybrid – 3 days on-site per week)
Salary: £70,000+ (Depending on experience)
Closing Date: 28th September 2026
About the Opportunity
Supportive Bridge Staffing Agency is proud to partner with BAE Systems to source an experienced Business Systems Service and Operations Manager for their Business Systems Competency Centre in Samlesbury.
Join a global leader in advanced defense, aerospace, and security solutions. At BAE Systems, you will lead the support, performance, and continuous improvement of critical business applications across the Air Sector, helping shape a safer, technology-led future.
Role Overview
As the Business Systems Application Services Manager, you will lead a specialized team of IT professionals responsible for maintaining and enhancing critical business applications and supporting infrastructure. You will collaborate closely with functional teams to align application services with evolving business needs, drive service improvements, champion security best practices, and manage hardware/software obsolescence risks.
Core Duties
Spearhead continuous improvement initiatives to enhance operational efficiency, user experience, and multi-network service delivery.
Manage and optimize the performance of critical Business Systems applications across the Air Sector.
Lead and mentor a dedicated team of IT specialists focused on application support and system enhancements.
Drive IT service strategies and ensure strict compliance with security standards to safeguard organizational data.
Identify and remediate obsolescence risks relating to hardware, hosting environments, and software.
Essential Skills & Requirements
Qualifications: Relevant Information Systems or Engineering qualifications, and/or equivalent professional experience.
Frameworks & Standards: Sound knowledge of the ITIL framework, IT trends, and good practices.
Lifecycle Management: Strong understanding of the software development lifecycle, methodologies, governance, policies, and standards.
Leadership Experience: Proven background in leading teams and managing stakeholder relationships.
Security Clearance: Must achieve a minimum of Baseline Personnel Security Standard (BPSS).