Adult & Paediatric Crisis Worker - Leicestershire- Bank
About this role
Job Advertisement: Adult & Paediatric Crisis Worker - Leicestershire (Bank)
Employer: Mountain Healthcare Ltd (via Supportive Bridge Staffing Agency)
Location: Juniper Lodge SARC, Leicestershire, LE3 6RJ, United Kingdom
Salary/Rates: Retainer rates from £45.84 to £60.36 per 12-hour shift (day and night shift dependent), plus an attendance payment of £16.01 per hour for a minimum of 3 hours per case.
Contract Type: Permanent / Bank (0 Hours, flexible working)
Working Pattern: Part-time, 12-hour shift pattern with retainer and call-out (8:00 AM – 8:00 PM & 8:00 PM – 8:00 AM, 24/7 rota coverage across 365/6 days per year)
Closing Date: 17 September 2026
About the Role
We are acting on behalf of Mountain Healthcare Ltd—a premier partner of NHS England and the police and a market leader in clinical forensic healthcare—to recruit a compassionate and dedicated Adult & Paediatric Crisis Worker for Juniper Lodge SARC in Leicestershire.
In this vital, patient-focused bank role, you will be the primary point of contact and advocate for victims of sexual assault attending the centre. Guided by company values of "Be Kind" and "Do the Right Thing," you will empower service users to feel in control, provide trauma-informed support throughout forensic medical pathways, and assist with care coordination alongside multidisciplinary partners.
(Note: Because of the nature of the role, applications are invited from females only under a genuine occupational qualification pursuant to the Sex Discrimination Act.)
Key Responsibilities
1. Patient Advocacy & Care Coordination
Act as the primary point of contact and dedicated advocate for service users attending the SARC, ensuring they feel supported, informed, and empowered.
Support service users and their families throughout their visit, preparing patients and assisting clinicians in the collection of forensic evidence.
Liaise with police, health agencies, and support networks regarding the management and progression of the service user's clinical and social pathway.
2. Centre Operations & Safety Standards
Maintain rigorous standards of DNA anti-contamination between forensic cases, including thorough environmental cleaning.
Maintain accurate records using basic administration and IT skills, ensuring absolute confidentiality at all times.
Person Specification
Essential Criteria
Qualifications: GCSE English and Maths (equivalent to Grade C / Level 4 or above).
Experience & Skills: Prior experience working in a supportive, customer-focused, or public-facing environment, with good interpersonal abilities, organizational skills, and basic IT proficiency.
Knowledge: Understanding of the health, police, and/or public sector, and a strong awareness of data confidentiality.
Occupational Requirement: Applications are restricted to female applicants only (Genuine Occupational Qualification under the Sex Discrimination Act).
Requirements: Full UK driving licence with access to a vehicle (due to potential inter-site travel requirements), alongside the ability to successfully pass an enhanced DBS check and Level 2 police vetting.
Desirable Criteria
Educated to A-Level or NVQ Level 3 standard.
Previous experience working with children, young people, or vulnerable adults, and an understanding of safeguarding frameworks.
Comprehensive Benefits & Perks
Support & Wellbeing: Access to a comprehensive wellbeing programme, Employee Assistance Programme (EAP), and advanced rota planning for a balanced schedule.
Development: Industry-leading training opportunities, including access to accredited CPD courses, masterclasses, and higher education funding (after 1 year of service).
Security: Company pension scheme, life assurance, enhanced sickness pay, and family leave schemes (maternity, neonatal, and adoption pay after 1 year of service).