Receptionist
About this role
Receptionist (Luxury Retirement Village) – Richmond Village Cheltenham
Position: Receptionist
Location: Richmond Village Cheltenham, Hatherley Lane, Cheltenham, GL51 6PN
Rating: Carehome.co.uk review score of 9.9 out of 10
Salary: £12.90 per hour (inclusive of paid breaks)
Contract Type: Permanent | Part-Time (20 hours per week on a two-week rolling rota)
Shift Pattern:
Monday & Tuesday: 9:00 AM – 2:00 PM OR 2:00 PM – 7:00 PM (alternate weeks)
Wednesday: 2:00 PM – 7:00 PM (every week)
Friday: 9:00 AM – 2:00 PM OR 2:00 PM – 7:00 PM (alternate weeks)
Saturday & Sunday: 9:00 AM – 1:00 PM OR 1:00 PM – 5:00 PM (alternate weekends)
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we specialize in connecting welcoming, customer-focused professionals with premier retirement communities where they can set the tone for exceptional care. We are proud to partner with Richmond Villages Cheltenham (part of Bupa) to source a warm and organized Part-Time Receptionist. If you excel at making people feel at home and want to represent the welcoming spirit of an award-winning village, we want to hear from you.
The Role
As the front of house receptionist, you will be the welcoming face and voice of our award-winning retirement community. Your role is crucial in greeting visitors, managing inquiries, coordinating daily village operations, and ensuring residents feel supported, valued, and safe.
Key Responsibilities:
Welcome visitors warmly, offer refreshments, and manage sign-in procedures.
Handle incoming telephone calls promptly, direct them appropriately, and relay accurate messages.
Address resident queries, report maintenance or care issues as necessary, and coordinate bookings for restaurant reservations, transport, and facilities.
Process financial transactions for sundry items, issue receipts, and confirm payments.
Manage mail correspondence, update display boards, and keep administrative records (forms, room statuses, and resident lists) current and accurate.
What We Are Looking For
Previous experience in a reception or care home environment is advantageous.
Excellent communication abilities and superb phone etiquette.
Familiarity with Microsoft Office applications.
Outstanding attention to detail and strong time-management skills, enabling you to work effectively both independently and as part of a team.
Benefits & Rewards
Working through this partnership means you will gain access to Bupa's comprehensive benefits package, designed to support your total wellbeing:
My Healthcare: Quick, 24/7 access to support, advice, and treatment (including remote GP appointments, physiotherapy, and mental health support).
Annual Healthcare Allowance: Approximately £350 to redeem against a menu of Bupa healthcare products.
Wagestream: Early access to up to 40% of your earned wages within minutes when you need them.
Financial Security: Enhanced company sick pay scheme alongside competitive pension plans.
Work-Life Balance: 28 days holiday allowance, plus long-service rewards (extra holidays, cash, and ecards).
Perks: Free meals with every shift, interest-free annual travel loans for public transport season tickets, and My Bupa Extras discounts at your favorite retailers.
Family Support: Comprehensive parental leave options and a dedicated Menopause Plan.