Customer Service Administrator - Bank - SMC
About this role
Customer Service Administrator (Bank / Flexible)
Location: Sevenoaks Medical Centre, Sevenoaks
Hours: Bank contract (Flexible rotational shifts, Monday – Saturday between 7:30 AM and 8:30 PM)
Hourly Rate: £13.20 per hour + accumulated holiday pay
Are you an experienced administrator looking for a fresh, fulfilling opportunity in a modern private healthcare setting? We are currently recruiting a proactive Customer Service Administrator to join the dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital.
As a supportive bridge staffing agency, we walk right alongside you through every step of the application process—helping you polish your CV, preparing you for success, and ensuring a smooth, stress-free transition into your new role.
What You Will Do
Greet and assist patients, visitors, consultants, and staff with a warm, professional, and welcoming manner.
Coordinate appointments across multiple departments (including Front of House, Outpatients, and Imaging) while ensuring accurate, GDPR-compliant patient records.
Deliver exceptional administrative support to ensure the smooth, seamless day-to-day running of the medical centre.
Play a vital, frontline role in enhancing the overall patient experience every single day.
What's in It for You
Competitive hourly rate of £13.20 per hour plus accumulated holiday pay.
Free staff parking and a supportive work environment that offers you the time to care.
Employee perks including annual flu vaccinations, free eye tests, and the flexibility of bank working combined with structured career development.
What We Are Looking For
GCSEs (Grade 4/C or above) in English and Maths (or equivalent) with confident IT skills.
Previous customer service experience—ideally in a premium service, hospitality, retail, or healthcare environment.
A people-first, positive team player with great attention to detail and strong organizational abilities.
Valid evidence of the right to work in the UK and a satisfactory DBS check.