Retail Catering Assistant
About this role
Retail Catering Assistant
Location: Forth Valley Royal Hospital, Larbert, Stirlingshire, United Kingdom (FK5 4WR)
Job ID: 311061
Employment Type: Fixed-Term Contract (6 months), Part-Time
Schedule: 20 hours per week, working 5 days over 7 with 4-hour shifts between 7:00 AM and 8:00 PM
Hourly Rate: £14.22 per hour + excellent benefits (with shift enhancements for weekend working)
About Supportive Bridge Staffing Agency
At Supportive Bridge, we connect customer-focused, reliable professionals with essential public-sector and healthcare support environments. Partnering with leading hospital service providers, we specialize in placing candidates into stable, rewarding roles where your daily work directly supports patient wellbeing, visitor care, and vibrant community health spaces.
Role Overview
As a Retail Catering Assistant within our health team at Forth Valley Royal Hospital, you will help deliver a high-quality, welcoming catering service for patients, visitors, and colleagues. Your work ensures excellent customer service, safe food preparation, and a clean, reliable retail environment that puts care and trust at the heart of everything.
Key Responsibilities:
Customer Service: Provide a friendly, courteous, and efficient catering service to patients, visitors, and hospital staff.
Food Prep & Service: Prepare and serve food and beverages according to agreed quality, safety, and presentation standards.
Till Operations: Operate tills and handle cash accurately while strictly following financial handling procedures.
Hygiene & Safety: Maintain high standards of food safety, hygiene, and cleanliness, including sanitising equipment, work surfaces, and dining areas.
Stock & Sales: Support retail sales by promoting offers, driving revenue, and storing/rotating stock correctly to minimise waste and ensure freshness.
What We Are Looking For
We welcome candidates with a passion for hospitality and customer care who thrive in fast-paced, people-oriented environments.
Requirements:
Experience: Proven experience delivering excellent customer service within a catering, hospitality, or retail environment.
Safety & Compliance: Ability to follow food safety, health and safety, and hygiene procedures consistently.
Communication Skills: Strong verbal communication with a positive, approachable manner when interacting with a diverse range of people.
Reliability: Flexible, adaptable, and a dedicated team player who shows care and empathy in a healthcare setting.
Vetting Readiness: Membership of the PVG Scheme is required (involving a detailed check of spent/unspent convictions for safeguarding compliance), alongside completion of an occupational health questionnaire.
What We Offer You
Leave & Pension: 25 days holiday plus bank holidays (pro rata'd) and up to a 6% matched contributory pension scheme.
Training & Development: Over 1,100 internal training courses, funding for qualifications and apprenticeships (over 60 pathways available), mentorship, and structured internal progression.
Health & Wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, a wellbeing app, 24/7 virtual GP access, and 30% off at Serco-managed leisure centres.
Perks & Community: Discounts across roughly 1,000 major retailers, a paid volunteering day, tax-free payroll giving schemes, and active employee inclusion networks (veterans, LGBTQIA+, women, parents, and carers).
Our Recruitment Process & Equal Opportunities
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and individuals with convictions who meet the minimum job criteria are guaranteed an interview.
Ban the Box: We champion fair access to employment for those with unspent criminal convictions (subject to security clearance requirements). Reasonable adjustments are fully supported from interview through employment.