Customer Assistant - Market Street & Cafe

Customer Assistant - Market Street & Cafe

• Position: Customer Assistant - Market Street & Cafe

• Location: Fort William (PH33 6AN)

• Hours: 30 Hours per week (Permanent, variable contract sizes with shifts between 07:00 and 19:00, requiring approximately 50% weekend work)

• Salary & Benefits: Competitive hourly pay plus excellent benefits, including 15% colleague discount and flexible working opportunities.

• Closing Date: 09 October 2026

• Job Reference: 159513

About the Role

Are you friendly, hands-on, and passionate about fresh food and great customer service? Supportive Bridge Staffing Agency is proud to partner with our national retail client to recruit a dedicated Customer Assistant - Market Street & Cafe for their Fort William store.

In this role, you will prepare and serve the fresh, high-quality food our client is known for—from serving meals in the Café to preparing pizzas, fresh fish, or meat on Market Street. Working in a fast-paced, structured environment with clear routines, you will make customer experiences special every single day. You will also receive cross-training across other areas like Replenishment and Customer Service, making flexibility and teamwork essential.

Key Responsibilities

• Food Preparation & Service: Prepare and serve fresh, high-quality food in the Café and across Market Street departments (such as pizzas, fresh fish, or meat counters).

• Flexible Scheduling: Work a variety of shifts between the hours of 07:00 and 19:00, including approximately 50% weekend work.

• Cross-Store Support: Assist across various other departments, including Replenishment and Customer Service, as business needs require.

• Customer Care: Approach every shopper interaction with a helpful and friendly attitude, supporting customers and resolving queries.

About You

• Customer-Centric: Truly passionate about putting customers first and ensuring a wonderful food service experience.

• Active & Hands-On: Enjoy working in a busy, structured retail setting that keeps you moving.

• Reliable & Adaptable: Comfortable working varied shift patterns, learning new skills, and using equipment safely and following processes.

• Team Player: Happy to lend a hand across different departments whenever needed.

Note: Applicants must be over the school leaver’s age, and certain roles may require candidates to be over 18 due to health and safety guidelines.

Rewards and Benefits

We believe in taking care of our team. As a valued Customer Assistant, you will enjoy a fantastic range of perks, including:

• Flexible Working: Fully flexible shift patterns tailored to support work-life balance.

• Generous Discounts: 15% discount in supermarkets and convenience stores from your very first day, plus an additional 10% discount card for a friend or family member.

• Paid Time Off: Six weeks of holiday per year (including bank holidays).

• Health & Wellbeing: Access to healthcare and wellbeing benefits, including the Aviva Digital GP service, Vita Health wellbeing, and healthcare cash plans.

• Perks & Extras: Morrisons MyPerks for discounts on high street shopping, cinemas, and gyms, alongside subsidised in-store café or shop floor ranges.

• Financial & Family Security: Competitive pension scheme, life assurance, salary finance, addiction treatment, optional payroll charity donations, and enhanced family-friendly policies (including up to 26 weeks maternity/adoption leave, plus neonatal and fertility leave).

• Career Growth: Dedicated learning and development programs designed to support your career progression and help you go as far as you want.