Restaurant Supervisor

Restaurant Supervisor – Richmond Village Cheltenham

Position: Restaurant Supervisor

Location: Richmond Villages Cheltenham, Hatherley Lane, Gloucestershire, GL51 6PN

Ratings: Carehome.co.uk Review Score: 9.9 / 10

Salary: £13.60 per hour + paid breaks

Contract Type: Permanent | Part-Time (16 hours per week, shifts falling between 08:00 and 20:00 including weekends; applicants must be 18+ due to the requirement to serve alcohol)

About Supportive Bridge Staffing Agency

At Supportive Bridge Staffing Agency, we take pride in connecting customer-focused hospitality and leadership professionals with premier luxury retirement communities where exceptional dining and resident wellbeing go hand in hand. We are proud to partner with Bupa to source a dedicated Restaurant Supervisor for Richmond Village Cheltenham. If you have a caring nature, strong organisational skills, and a passion for leading teams to deliver top-tier service, we want to hear from you.

The Role

As our Restaurant Supervisor, you will balance hands-on hospitality with operational leadership. Approximately 50% of your role will involve administration and team management, while the rest sees you front-and-centre ensuring residents receive dignified, personalized attention and wonderful dining experiences.

Key Responsibilities:

• Support the day-to-day management of the hospitality team, providing guidance, supervision, and support to maintain high service standards.

• Take accountability for creating and managing staff rotas, monitoring attendance, handling holiday requests, and arranging shift cover.

• Complete administrative duties, including updating records, managing schedules, handling departmental paperwork, and supporting reporting requirements.

• Assist the Hospitality Manager with operational organization and overall team performance.

• Set up for business, serve in the restaurant and café, prepare trays for room service, and serve drinks at the bar as required (must be 18+).

• Ensure all restaurant, café, and kitchen areas are kept clean, tidy, and compliant with high hygiene standards.

What We Are Looking For

• A person who cares deeply for others and is driven to make a significant impact on people's lives.

• Background in customer service, with previous experience in catering, supervision, or kitchen roles (though full training is provided).

• Excellent communication skills and the ability to lead a tight-knit team and engage with individuals from diverse backgrounds.

• High organisation, accountability, and expertise in maintaining a clean, safe, and orderly environment.

• Note: Please be aware that this role is not at or above RQF Level 3 and is ineligible for sponsorship under the UK's Points-Based Immigration System.

Benefits & Rewards

Working through this partnership means you will gain access to Bupa's comprehensive wellbeing, financial, and lifestyle benefits package:

• My Healthcare: Quick, easy access to support, advice, and treatment for health issues (including remote GP, physiotherapy, and mental health support 24/7).

• Annual Healthcare Allowance: Approximately £350 to redeem against a menu of Bupa healthcare products.

• Financial Flexibility & Security: Paid breaks, sick pay scheme for frontline teams, Wagestream (early access up to 40% of earned wages within minutes), and competitive pension plans.

• Work-Life Balance: 28 days holiday, plus long-service rewards (extra holidays, cash, and ecards).

• Perks: Free meals with every 8-hour shift, interest-free annual travel loans for public transport season tickets, and My Bupa Extras retail discounts.

• Family Support: Parental leave options and a dedicated Menopause Plan.