Customer Team Member

Customer Team Member

Position: Customer Team Member

Location: Shopping Centre Keppock Road, Culloden (IV2 7LL)

Company: Supportive Bridge Staffing Agency (Placing for Co-op Food Stores)

Pay Rate: £13.04 per hour

Contract Type: Permanent, Part-Time (16 hours per week + regular overtime)

About the Role

We are partnering with the Co-op to recruit a friendly and community-driven Customer Team Member for their fast-paced store in Culloden. In this role, you will be the welcoming face of the store, helping deliver essential daily services to the local community.

Whether keeping shelves stocked, operating the tills, or promoting Co-op membership, you’ll play a key part in making life easier for our customers every single day.

Key Responsibilities

• Customer Service: Deliver friendly and thoughtful service on the shop floor and tills, responding to queries and creating a great shopping experience.

• Store Operations: Work with your team to keep the store running smoothly, stock shelves, check prices, monitor dates, and maintain safety and legality standards.

• Community & Membership: Promote Co-op Membership and get involved in local community activities and events.

What We Are Looking For

• Age Requirement: Must be aged 18 or over (due to business needs involving working before 6:00 AM or after 10:00 PM).

• Passion & Attitude: A genuine care for the needs of customers and members, with great people skills and a positive approach to problem-solving.

• Experience: An interest in retail and working in a busy environment. No prior retail experience is necessary, as full, paid training is provided!

• Flexibility: Available to work varied shifts including early mornings (5:45 AM opening), afternoons, and late evenings (10:00 PM closing), including at least 1 weekend shift (to be discussed at interview).

Perks & Benefits

• Competitive Pay: £13.04 per hour with opportunities for regular overtime.

• Generous Discounts: 30% discount on all Co-op products in-store plus 10% discounts on all other brands.

• Holiday Allowance: Starting from 31 days of holiday per year (pro-rata for part-time, including bank holidays).

• Financial Wellness: Stream/Wagestream app access (giving you flexible access to your pay as you earn it) and up to 10% employer pension contributions.

• Health & Wellbeing: Virtual healthcare services for you and your family (including GP appointments, eye care, mental health support, and nutrition/fitness consultations) plus a 24/7 employee assistance service.

• Career Growth: Full training, personal development support, rotas shared 3 weeks in advance, and a Cycle-to-Work scheme.