Customer Team Leader
About this role
Customer Team Leader (Supportive Bridge Staffing Agency)
Position Overview
Job Title: Customer Team Leader
Agency: Supportive Bridge Staffing Agency
Location: 74 Telford Street, Telford Retail Park, Inverness (IV3 5LS)
Hours: Part-time, 25 hours per week (Permanent contract + regular overtime)
Working Pattern: A mix of opening, closing, and mid-day shifts. Flexibility is required across the week, including at least 2 evening shifts and 1 weekend shift (either Friday after 6 PM, any shift on Saturday, or Sunday).
Salary: £14.48 per hour
Closing Date: 06-08-2026
Job ID: 1066463
Age Requirement: Must be aged 18+ to authorise age-related sales.
About the Role
Supportive Bridge Staffing Agency is looking for an enthusiastic and capable Customer Team Leader to lead a small team at our partner store in Inverness. Step into a fast-paced retail environment where you will help deliver essential community services and take the next step toward managing your own store.
Depending on the store setup, responsibilities may involve working in the post office or bakery, or supporting online services and home delivery drivers. No prior retail management experience is required—we are looking for a passion for people, flexibility, and strong leadership potential.
Key Responsibilities
Team Leadership: Own the day-to-day running of the store by leading, motivating, and coaching the team on your shift to ensure efficient operations and great service.
Shop Floor Operations: Work hands-on on the shop floor and tills, setting the pace for Customer Team Members.
Store Performance: Support merchandising, stock accuracy, and internal HR processes.
Community & Membership: Champion Co-op values through local community engagement and driving membership growth.
What You’ll Bring
Passion & Leadership: A genuine enthusiasm for people management and leading by example.
Flexibility: The ability to work a flexible schedule across opening, closing, mid-day, evening, and weekend shifts.
Aptitude: Skills or interest in retail, merchandising, or team management (experience is helpful but not essential; full training is provided).
Benefits & Perks
Competitive Pay: £14.48 per hour.
Paid Time Off: Starting from 36 days of holiday per year (pro-rata, including bank holidays).
Pension Scheme: Up to 10% employer pension contributions.
Discounts: 30% off Co-op products in store.
Financial Wellbeing: Access to Wagestream (a money management app giving you flexible access to your pay as you earn it).
Health & Support: 24/7 access to GP appointments and colleague support programs.
Career Growth: Full training, career development resources, and clear pathways toward store management.
Application Process
No CV Required: You can apply quickly and easily directly from your mobile device.
Assessment: As part of the application process, you will need to complete two online assessments (taking approximately 15 to 20 minutes).