Receptionist
About this role
Receptionist – Druid Stoke Care Home (Bristol)
Position: Receptionist (Part-Time)
Location: Druid Stoke Care Home, 31 Druid Stoke Ave, Bristol, BS9 1DE
Ratings: CQC Rating: Good | Carehome.co.uk Rating: 9.7 / 10
Salary: £13.10 - £14.10 per hour (dependent on experience)
Contract Type: Permanent | 30 hours per week or 15 hours per week (alternate weekends required)
About Supportive Bridge Staffing Agency
At Supportive Bridge Staffing Agency, we take pride in connecting warm, organized customer service professionals with premier residential care environments where a welcoming face sets the tone for community wellbeing. We are proud to partner with Bupa to source a dedicated Receptionist for Druid Stoke Care Home. If you have a friendly manner, a passion for people, and a caring attitude that underpins everything you do, we want to hear from you.
The Role
As our Receptionist, you will act as the vital first point of contact for all visitors, families, and prospective residents. You will provide friendly, professional advice and support while handling enquiries and assisting the home's management team with day-to-day administration.
Key Responsibilities:
Act as the welcoming first point of contact for all visitors to the care home, both face-to-face and over the phone.
Take responsibility for managing new enquiries and conducting informative show-arounds of the home.
Support the Home Manager and Administrator with clerical duties, including paperwork, filing, and managing daily/weekly tasks.
Deal with all enquiries in a timely, professional manner and build strong, lasting relationships with residents, families, and internal teams.
What We Are Looking For
Previous experience working in a receptionist or customer service role.
A friendly, approachable, and organized professional with an ability to handle a varied workload efficiently.
Excellent communication skills and a caring attitude that makes a real difference in people's lives.
Note: Please be aware that this role is not at or above RQF Level 3 and is ineligible for sponsorship under the UK's Points-Based Immigration System.
Benefits & Rewards
Working through this partnership means you will gain access to Bupa's comprehensive wellbeing and financial benefits package:
My Healthcare: Free 24/7 access to support, advice, and treatment (including remote GP appointments, physiotherapy, and mental health support).
Annual Healthcare Allowance: Approximately £350 to redeem against a menu of Bupa healthcare products.
Wagestream: Early access to up to 40% of your earned wages within minutes when you need them.
Financial Security: Enhanced company sick pay scheme for frontline teams alongside competitive pension plans.
Work-Life Balance: 28 days holiday allowance, plus long-service rewards (extra holidays, cash, and ecards).
Perks: Free meals with every shift, interest-free annual travel loans for public transport season tickets, and gym/fitness discounts across the UK.
Family Support: Comprehensive parental leave options and a dedicated Menopause Plan.