Community Steward
About this role
Community Steward Support Officer — Wellingborough
Location: Wellingborough (Site-based 5 days per week)
Contract Type: Permanent (Full-Time)
Working Hours: 40 hours per week
Salary: £30,000 - £35,000 per year + excellent benefits
Vacancy ID: 12355
Closing Date: 17/09/2026
About the Role
Are you looking to make a meaningful impact on local customer experience and highways operations? Partnering with Kier, Supportive Bridge Staffing Agency is proud to connect organized and operational professionals with a permanent Community Steward Support Officer role based in Wellingborough. Play a vital role in enhancing service resilience by providing essential operational and administrative support to Community Stewards across the highways network.
What You Will Do
Report Triage & Processing: Support accurate triage and processing of HORT reports by reviewing evidence, checking for duplicates, and ensuring jobs are raised or routed correctly.
Operational Field Support: Provide practical and on-site assistance to Community Stewards, including site visits and the delivery of materials.
Service Resilience: Help identify recurring issues, reduce duplication and delays, and contribute directly to backlog prevention.
Record Keeping: Maintain precise records and respond efficiently to urgent requests while balancing competing priorities.
What You Will Bring
Licence & Travel: Hold a full driving licence and feel comfortable travelling across the network as required.
Qualifications: Possess a LANTRA Highways Inspection Certificate and relevant traffic management qualifications.
Tech-Savvy: Confident using mobile and desktop technology to review photographs, records, reports, and work information accurately.
Analytical & Collaborative: Strong analytical skills with the ability to make evidence-based decisions, coupled with clear communication to build positive relationships with teams and stakeholders.
(Note: We are unable to offer certificates of sponsorship for this role, so candidates must ensure they have their own right to work in the UK.)
Fantastic Benefits & Perks
Life assurance and a matched pension scheme up to 7.5%
Kier Rewards, share plan schemes, and the opportunity to purchase health benefits and insurance
Additional holiday purchase opportunities and enhanced family leave & policies
Free health and wellbeing services
Full application support and dedicated workplace adjustment assistance via Supportive Bridge Staffing Agency (as a Disability Confident employer, a fair and proportionate number of disabled applicants meeting minimum criteria will be offered an interview)