Team Leader (Online, Market Street, Services)

Team Leader (Online, Market Street, Services)

• Position: Team Leader (Online, Market Street, Services)

• Location: Fort William (PH33 6AN)

• Hours: 35 Hours per week (Permanent, variable contract sizes, fully flexible shift patterns. Earliest start times from 04:00, with approximately 50% weekend work required)

• Salary & Benefits: Competitive hourly pay plus excellent benefits, including 15% colleague discount and flexible working opportunities.

• Closing Date: 09 October 2026

• Job Reference: 159505

About the Role

Are you good with people and a natural leader, or a high-performing customer assistant looking to take the next step in your career? Supportive Bridge Staffing Agency is proud to partner with our national retail client to recruit a dedicated Team Leader (Online, Market Street, Services) for their Fort William store.

In this vital leadership role, you will act as the driving force behind our in-store teams, inspiring colleagues to deliver outstanding service and driving performance forward. You will build a supportive, performance-driven culture, coach team members to success, and manage department operations to ensure a seamless experience for our customers.

Key Responsibilities

• Team Leadership & Culture: Build an engaging, supportive, and performance-driven environment where achievements are rewarded and colleagues place customers at the heart of everything they do.

• Coaching & Development: Develop and lead team members, coaching them to build competence, confidence, and high performance.

• Operational Management: Effectively plan, organise, and manage workloads, ensuring strict deadlines are met, policies and legal obligations are followed, and department data is analysed to improve processes.

• Online & Order Management: Take responsibility for ensuring all orders are picked, despatched, and delivered within required timescales with a minimal number of substitutions.

• Flexible Scheduling: Work variable shift patterns, including early starts from 04:00 and approximately 50% weekend work.

About You

• Natural Leader: Experience in developing and leading teams, with a strong ability to coach and inspire others.

• Relationship Builder: Excellent capability to build and maintain effective working relationships with colleagues and stakeholders.

• Strong Operational Skills: Possess strong operational and technical knowledge (particularly within Online departments), with the ability to work to strict deadlines.

• Customer & People Focused: Friendly, approachable, and passionate about delivering outstanding service.

Note: Applicants must be over the school leaver’s age.

Rewards and Benefits

We believe in taking care of our team. As a valued Team Leader, you will enjoy a fantastic range of perks, including:

• Flexible Working: Fully flexible shift patterns tailored to support business needs and work-life balance.

• Generous Discounts: 15% discount in supermarkets and convenience stores from your very first day, plus an additional 10% discount card for a friend or family member.

• Paid Time Off: Six weeks of holiday per year (including bank holidays).

• Health & Wellbeing: Access to healthcare and wellbeing benefits, including the Aviva Digital GP service, Vita Health wellbeing, and healthcare cash plans.

• Perks & Extras: Morrisons MyPerks for discounts on high street shopping, cinemas, and gyms, alongside subsidised in-store café or shop floor ranges.

• Financial & Family Security: Competitive pension scheme, life assurance, salary finance, addiction treatment, optional payroll charity donations, and enhanced family-friendly policies (including up to 26 weeks maternity/adoption leave, plus neonatal and fertility leave).

• Career Growth: Dedicated learning and development programs designed to support your career progression and help you go as far as you want.