Customer Service Manager
About this role
Customer Service Manager Opportunity
Location: Cheltenham
Salary: £27,873 per year
Contract Type: Permanent, Full-Time
Shift Pattern: Flexible across days, evenings, and weekends as part of the store management team
About the Role
As a supportive bridge staffing agency, we are thrilled to partner with B&M to help you take the next step in your career as a Customer Service Manager in Cheltenham. This is a dynamic, hands-on leadership role where you will take ownership of the front-end experience. You'll lead a high-energy team to ensure every shopper receives fast, friendly, and efficient service from the moment they walk through the doors.
Key Responsibilities
Front-End Leadership: Oversee the front-end operations, ensuring every customer receives stellar service and queues keep moving efficiently.
Customer Care: Handle inquiries, feedback, and customer issues with confidence, care, and professionalism.
Standards & KPIs: Drive high service standards, monitor customer satisfaction scores, and hit key performance indicators.
Store Atmosphere: Foster a welcoming, positive environment that makes customers genuinely enjoy their shopping experience.
Requirements & Ideal Candidate Profile
Experience: Proven track record of leading teams in fast-paced retail or customer-facing environments.
Core Competencies: Strong experience managing cash processes accurately and efficiently.
Customer Passion: An unwavering commitment to delivering exceptional customer experiences.
Problem-Solving: The confidence to handle daily challenges, make quick decisions, and stay results-driven.
Why Join Through Us?
Career Growth: Partner with one of the UK’s fastest-growing retailers (with over 780 stores and expanding) offering real opportunities for quick career advancement.
Fantastic Benefits: Access generous discounts in B&M stores alongside exclusive savings across top hospitality brands, retailers, and more via the colleague portal.
Inclusive Culture: Join an equal opportunities organization that values diversity, teamwork, and supporting its people.