Domestic Assistant

Location: Stoke-on-Trent, Staffordshire, United Kingdom (Harplands Hospital, Hilton Road, Stoke on Trent, ST4 6RR)

Category: Facilities, Cleaning and Maintenance

Job ID: 312533

Job Type: Full Time / Regular

Hours: 37.5 hours per week (5 days over 7 including weekends)

Salary: £25,272.00 pro rata, plus supportive benefits

Main Purpose

Responsible for providing a high-quality cleaning, catering, and general support service to the ward-based team, ensuring a pleasant, homely, and safe environment for our patients.

Main Accountabilities

Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
Follow ‘best practice’ procedures associated with cleaning and the control of infection.
Ensure all cleaning equipment is used correctly, checked for faults before use, and then cleaned and stored away properly.
Set tables and correctly serve patients with three main meals per day, in addition to any drinks or snacks required.
Take the temperature of meals before serving.
Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
Undertake other duties as required, following appropriate training.
Co-operate fully in ensuring compliance with health and safety regulations, taking reasonable care of your own safety and that of others (including patients, staff, and visitors).
Comply with all measures taken to protect Health, Safety, Welfare, and Sustainability.
Follow fire safety procedures and directions from the ward-based team.

What You’ll Need to Do the Role

Good standard of general education.
Good reading and writing ability, alongside strong numeracy skills.
Experience in a customer-focused environment.
Good common sense and the ability to work with minimum supervision.
A clear understanding of maintaining a clean environment.
Able to communicate clearly with others; sensitive, understanding, and compassionate.
Able to use your own initiative, remain receptive to change, and stay calm under pressure.
Reliable, confident, flexible, and caring.
Able to work well as part of a skilled team.

Desirable but not essential:

NVQ Level 1 or 2 in cleaning building interiors.
Basic Health and Safety certificate.
Basic Food Hygiene certificate.
Awareness of cleaning procedures and food hygiene.
Previous experience working in a hospital environment.
Good life experience.

What We Offer

Salary: Competitive salaries with annual reviews.
Pension: Up to 6% contributory pension scheme.
Holidays: 25 days' annual leave plus bank holidays.
Training & Development: A wide range of learning opportunities, funding for qualifications and apprenticeships, mentoring, and internal progression pathways.
Wellbeing: 24/7 Employee Assistance Programme, Anytime HealthLine, wellbeing app, Simplyhealth cash plans, and leisure centre discounts.
Discounts: Savings across around 1,000 retailers, from food and clothing to travel and entertainment.
ShareSave Scheme: Save regularly with the option to buy shares at a discount at the end of the savings period.
Employee Networks & Charity: Dedicated community networks and a paid volunteering day each year (plus tax-free payroll giving).

A Little Bit About Us

At Supportive Bridge Staffing Agency, everyone plays a vital part in delivering essential public services that make a real difference. Guided by our values of Trust, Care, Innovation, and Pride, our people make a meaningful impact every single day.